Contra Costa Appliance Service -

Olga Vidriales

Hands down the best technician to ever enter our home in the past 20 years!! Danny Berbena is absolutely the best. He was kind, calm, knowledgeable, efficient, always smiling. He really knows his stuff and was very calming in terms of presenting the problem to us. In just two efficient visits he fixed our Samsung oven - just in time for the holidays. The company has a great system of texting their service window, texting when the technician is en route - just an all around wonderful experience. I know who to recommend going forward to friends, family and clients!! Do not hesitate to use Contra Costa Appliances!!

Cleo B.

LOOK NO FURTHER!!! 💯😊

So, our washer stopped working…water wasn’t entering the machine and there was no error code. I first called a different company that gave us a window of when they’d be at our home. An hour went by past the window, so I called them. They gave me the run around and never showed up. I called them to have our deposit refunded.
I called Contra Costa Appliance Service to find out we had used their services before, years ago (completely forgot) for a quote to do some work with adding a gas line so we could covert to a gas oven.
Anyway, Nicole was sweet! We scheduled an appointment without an initial deposit and I even got a text message confirmation with the name and photo of the repair guy. Then the day of the repair, I got a text (again with a photo) that Jonathan was on his way between 10-30mins. Now this is how you run a business!
Due to the part being defective, we had to schedule another appointment, but it was less than a week. Again the text read that two guys were coming, Jonathan and Danny.
They fixed our washer machine in about 30mins and they were very polite and professional.

Contra Costa Appliance Service will be our go-to!!!

Thank You All!!!! 😊 #happycustomers

David Brown

I received great service from Danny, he is knowledgeable and honest. He loves his job and cares about the customer, keep up the amazing job Danny.!

Emmie Iacono

Adam (the new owner) and his wife Nicole are both extremely rude. Worked with this company before when the parents owned it and it was a lot more pleasant. Now they seem to think because they took over an established business they can throw attitude at customers and they don’t care if they keep your business because they’re busy. Made a home warranty claim and Adam came by to check out my dishwasher. He is a little man with a BIG attitude. He acted annoyed from the second he came in. He was unfriendly, short and rude with both myself and my husband. He seemed annoyed to have to take my payment before he finished because I had to leave. My husband called me after he left and told me he kept cutting him off when he was trying to talk. When he left my husband was very confused about the next steps and when our dishwasher would be fixed. I called today to find out when the repair would be completed and the snotty woman on the phone (Nicole the wife) told me Adam said we didn’t want the repair just a partial cash out. Never said that. I said I hoped they would replace it but if not I wanted it repaired. If he wasn’t too busy talking over my husband and actually listened maybe he would have been able to do what we needed. Nicole told me he’s owned the company 20 years and knows what he’s doing. Come to find out they never even called the home warranty company back and didn’t seem like they were in any hurry to make any calls to complete the service and then told me they were too busy to come until end of next week. If I hadn’t called who knows how long I would have waited. I called the home warranty company and they rescheduled me with another company. They were even rude to the home warranty company as well so they transferred my service without even asking. I don’t care how long you’ve owned a business learn some customer service or you will lose customers. I will be sharing with the community. Do not to business here there are other appliance repair companies who are professional and courteous to customers.

Rukhmini Adhikari

Technician was super fast. Very nice manners. We were worried we would have to replace our dryer, however he was able to address the problem, explain what needed to be done and was in and out quicker than I would have ever expected. We were dreading having to purchase another dryer but thankfully this worked out. I would highly recommend this company as their reviews previously led us to hiring them for our needs. Thanks so much!!

Danny Allhands

Great communication and friendly techs. They were able to fix my washer and dishwasher, saving me from having to get new appliances. Can't recommend them enough!

Griselda Zetina

If I can rate them zero stars I would. Nicole the office manager is beyond RUDE. I had an appointment scheduled today and left my phone at my desk (at work) while I was in a meeting. Once I noticed that a number called me I called back. Nicole picked up and was very unprofessional. At first I thought maybe she is busy and proceeded to ask to reschedule. She said I cant reschedule right now that she will call me later because her other phone was ringing. Umm, excuse me? Put that call on hold and help me! So then I called the phone number that my property manager gave me and she answered. I asked to speak to a manager and she said she was the office manager and shes going to tell me why she rushed me off the phone. She said it was her personal phone. I stated theres no way for me to know that and that next time dont call me on her personal line. She proceeded to talk over me and said she was out picking up her kids and needed to try everything possible to reach me before her worker left. Again I understand. But her professionalism was mind blowing. And she proceeds to say she is going to let my property manager know that she will not be rescheduling with me.

Laura von Savoye

Nick was awesome! Diagnosed the problem quickly and was very helpful in recommending a replacement appliance if we didn't choose to have the repair done. We ultimately went with the repair vs. buying a new one. This is the second time we've used Contra Costa Appliance and we have been extremely happy with both repairs. They arrive on time and are very neat while making the repair. Highly recommend!