Urban Home Market - Birmingham, Alabama

mary laberenz

This is intended for Madison location but strangely enough reviews are disabled.

We purchased a chair, couch, and coffee table from the Madison location. However, a little under year into having the coffee table we discovered the coffee table was beginning to split in half completely. We also purchased furniture protection for ALL items including the table in case something broke/ripped. We reached out under our year mark and again a couple weeks after a year and had a lady on the phone basically not help us at all. We reached out multiple times immediately after the table began to split. Absolutely insane customer service and still no new table after the amount we spent. Ridiculous. Haven’t and won’t shop there again.

Christian Jayden

Shady store, buyer beware. I placed an order and nothing but excuses for tracking info. Tried to call and nobody answers the phone. I have reached out to the attorney general of Alabama and plan to sue this company. They are not doing business so dont make the same mistake i did and try ordering from the website. These people are clearly crooks. See all the other reviews of others who have been burned.

Lisa McBride

I bought two chairs that had to be ordered from this store and never heard back. I called several times to realize that the store front that I purchased from had closed without any communication about my order. I started calling the Birmingham store to try to get an update to find out my ordered had been marked in their system as delivered. This was when almost all communication stopped. I was told twice that they could not get status of my chairs and they would called me back. They never called back and 99% of the time they would never answer the phone and then when someone would answer the owners were never in and they couldn’t help me at all. After leaving at least 5 messages for the owners to call me back (which they never did) I finally received an email stating I had been refunded only after I threatened to sue the owner. Still waiting on the refund to hit my credit card. I purchased these chairs in March and now it’s June 15. Please consider my experience before dealing with this company.

Cynthia Phillips

I’ve never seen such poor service. In person when purchasing they were super nice to take the order and my payment. 8 weeks later no one will return my call, emails, FB message at all. Just wanted order status and shipping date estimate. I’ve tried to call for 3 weeks. When I did finally get someone once, they said they’d check and call me back but never did. This is so disappointing. Never again.

Cathy Albright

I put an order in on April 29th for a comforter set and was told it would be about 2 weeks. Called on May 22 to check on the order. I was told they would check on it and get back to me either that day or the next. They never called so I called back on the 24th. I was told that it should be in any day but they couldn’t check on it to see exactly when. I then checked with the manufacturer to see if they could help me. Sure enough they did not receive the order until the weekend of the 25th. So basically I was lied to by the person I spoke to on the 24th and of course my credit card has already been charged. They have some very nice things in the store but I will never order anything from them again.

Carly M

Terrible customer service. Ordered a piece of furniture in February and, 15 weeks later, I have not received my furniture nor will they provide an update. The owner has repeatedly ignored my messages as well.

james herritt

Went in to pick up my night stands and they were broken. They said they would reorder and it would take 3-4 weeks. It has been over 8 weeks and no one can give me an answer. They said they would call me back and never did. It doesn’t seem like these people care very much.

Bill Tiemann

Interesting I guess. Lots of rough hewn timber tables. Not a store with "fine furniture."