NAPA Auto Parts - AUTOWORX LLC - Gulf Shores, Alabama

Address: 1332 Gulf Shores Pkwy, Gulf Shores, AL 36542, United States.
Phone: 2519687899.
Website: napaonline.com.
Specialties: -.
Other points of interest: Kerbside pickup, Delivery, In-store pick-up, In-store shopping, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Batteries, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 136 reviews on Google My Business.
Average opinion: 4.4/5.

Location of NAPA Auto Parts - AUTOWORX LLC

2519687899

NAPA Auto Parts - AUTOWORX LLC is a well-known and reputable automotive parts store located in Gulf Shores, Alabama. The store is situated at 1332 Gulf Shores Pkwy, Gulf Shores, AL 36542, United States. You can quickly and easily reach them by phone at 25196

Reviews of NAPA Auto Parts - AUTOWORX LLC

NAPA Auto Parts - AUTOWORX LLC - Gulf Shores, Alabama

Jeff Flanigan

1/5

Customer service not great. Tried to return a part, I didn’t have a receipt unfortunately because they never gave me one to begin with. And the part has NAPA (brand name) labeled all over the packaging and they refused to take the return since I didn’t have a receipt. Mind you the package was not even opened & in showroom condition! I was returning it to swap it out with a different part… again they refused it. I asked if they can return it with a 20 percent re-stocking fee, they said no… I asked even a 50% re-stocking fee? They said no…
They are absolutely not willing to work with you.
I don’t know another business that operates this way let alone the packaging having NAPA written all over it! I was so furious I refuse to ever walk back into their store. Advance Auto Parts & other local part stores will forever have my business. It’s really unfortunate…
Cheers!

warner bass

5/5

Down here on vacation and my expedition threw a check engine light. The local Ford dealer couldn’t read the check engine code for several days. Called Napa and spoke to a super friendly fella named Mark who said he would be glad to scan it for me which he did. Turned out to be nothing to be immediately concerned with. Huge thanks to these guys!

Shawn Wideman

5/5

Had a bad battery so we stopped in and met Charlie. He was super helpful and got us on the road in 15 mins flat! Great guy, great company.

Susan Wank

5/5

Great service and value! They installed a new battery at no charge:). Much appreciated!

Gary LaserEyes

5/5

This location is amazing. I can’t say enough about how knowledgeable, helpful and friendly the staff is.

Kristie Kingslan

1/5

The customer service at the store is absolute trash. I went in this morning on a Saturday morning a little before 8 AM to purchase a tail light and get some help putting it in real quick. Napa has always helped me do this. The extremely lazy gentleman took 2 to 3 minutes to even mosey to the front counter to help me. Then informed me that they couldn’t do that. I explained to him that I know that’s not true, as I’ve had help doing this multiple times in the past. Then he proceeded to tell me that ..well he’s the only one there so again he just wouldn’t be able to help me. At that point I decided to take my business elsewhere. This would’ve taken all of five to ten minutes start to finish, and there was not another soul in that store.

pam Lewis

5/5

I have never had such good friendly service. This team is a great. They really helped me out when I was stranded on vacation.

Jerome Underwood

1/5

This business takes advantage of tourist and locals in many ways. 1st the prices are ridiculously inflated. 2nd they charge a Service Fee of 3.75% just to use your credit or debit card. 3rd I was told my core for a battery purchase was refunded to my card when I walked in the door and was taken care of. However, when I requested proof, it was found to be a "mistake" and a refund was issue. Funny thing they needed my card to do the refund! So how would they credit for the core before like I was told? I was told when I pulled up to the store I was recognized and the core refund was applied. Basic they scam and card ridiculously high fee to to purchase items all ready over priced. I'll never visit this NAPA again! Do yourself a favor and make the drive to Foley to get parts.