Serta Simmons Bedding, LLC - Doraville, Georgia

About Serta Simmons Bedding, LLC

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Serta Simmons Bedding, LLC, located at 2451 Industry Ave, Doraville, GA 30360, United States, stands as a prominent manufacturer in the sleep industry. With a phone number of 4045345000, this company is well-equipped to cater to customers seeking quality bedding solutions. For those interested in exploring their offerings further, their website is available at sertasimmons.com, where one can browse through a range of products designed to enhance comfort and restfulness.

Specialties:
Serta Simmons Bedding, LLC specializes in manufacturing high-quality mattresses and bedding products. Their expertise lies in creating items that not only promise comfort but also durability, catering to a wide spectrum of customer needs.

Other Points of Interest:
For accessibility, Serta Simmons Bedding, LLC has made commendable efforts by providing a wheelchair-accessible car park and a wheelchair-accessible entrance to ensure that everyone can enjoy their services. Payment options include both Debit cards and Credit cards, making transactions convenient for a diverse clientele.

Opinions and Ratings:
The company boasts 32 reviews on Google My Business. However, the average opinion leans slightly towards the negative with a rating of 2.3/5. This indicates room for improvement in customer satisfaction. It's crucial for potential buyers to consider this feedback while evaluating their options.

Key Characteristics:
- Manufacturer: Serta Simmons Bedding is a trusted name in the bedding manufacturing industry.
- Accessibility: Facilities are designed to be accessible for individuals with mobility challenges.
- Payment Options: Accepts both debit and credit cards.

Recommendation for Potential Customers:
While the average rating suggests some areas for enhancement, the company's commitment to accessibility and payment convenience cannot be overlooked. For those seeking to purchase bedding products, it's recommended to visit their website () to explore their range and perhaps reach out directly to inquire about specific models or product availability. The direct line 4045345000 allows for immediate contact, which could be beneficial for clarifying doubts or special requests.

Despite the mixed reviews, Serta Simmons Bedding, LLC offers a unique proposition with its focus on accessibility and comprehensive payment options. It might be worth reaching out to them directly or visiting their physical location to get a firsthand experience of their products and service quality. Remember, the comfort you get from your bedding can significantly impact your sleep quality, making it a worthwhile consideration.

👍 Reviews of Serta Simmons Bedding, LLC

noland M.

1/5

Don’t waste your time and money on one of these mattresses. Bought their Beautyrest Hotel series which is their top of the line, not even 4 years later the foam casing on one side of the mattress blew out creating a huge bulge and no support. After countless attempts to resolve the issue they have spent more time and found countless reasons to avoid honouring the warranty. Very disappointing how they make you feel guilty for simply sleeping on a mattress you believed was made with quality.

Saint N.

1/5

Don't buy any Serta products on any online store platform. The delivery was scheduled and confirmed, so I took a half-day off work. However, the shipping company, RXO didn't show up and didn't provide any notification. I was unable to reschedule for redelivery at my preferred date and time. This experience has been highly unsatisfactory. Consequently, I lost half a day's pay for nothing. Always check if RXO is the delivery company for any large purchases. Your schedule will get messed up.

Dayle M.

1/5

I bought an Icomfort hybrid mattress that was so toxic I had to send it back because it was making very ill. After 2 1/2 months, I still can't go into my bedroom. Nothing has taken away the fumes.

G G.

1/5

BBB FILED AGAINST DANNI IN CUST SVC.... Danni in customer service believes she has the authority to speak for the entire company, thank goodness the calls are recorded. Call was at 2:55pm PST approx 6min and 29 seconds on my end. I purchased a $2,000 serta mattress from mattress firm which was manufactured in August 2024 according to the mattress tag and delivered to me on September 2nd 2024. The mattress is sagging, mattress firm said they would honor the exchange as long as I sent them a picture of the mattress and the tag. Anytime I have ever purchased a mattress I've always waited and have removed the tag after a few months but this time I trusted serta a little too much and I removed the tag right away. Big mistake on my part yes I'm certain however as much as my mind told me to take a picture of the tag before I threw it away my gut told me to save it. At the time of my phone call I was not aware that I was still in possession of the tag and I was hoping to see if there was any way to look up when my particular mattress was manufactured or if there was any way that serta would make an exception and honor my warranty considering that I had a purchase receipt from within 40 days ago and at that point it was almost like as if Danni was doing everything to withhold sarcastic laughter and do everything in her power to ensure me that nobody was going to help me. She kept saying I had to go back to mattress firm and I kept saying that I was not calling serta in regards to my issues with mattress firm I was calling serta in regards to my issues with the mattress that they manufactured. She doubled down and said that nobody was going to help me without that tag. I asked if there was any way to speak to somebody higher or to speak to the legal team in regards to the potential of settling this outside of a civil lawsuit in which if necessary for me to do I would also be asking for legal fees, because although the loophole of the tag is in place at the end of the day when I spent the money that I spent on this mattress it was promised as brand new and in working condition, not as defective in the way it was sold to me. Danni continue to insist that nobody would help me at which point I asked for her to please tell me her name one more time and let me know what her position in the company was. She said to me that she was a customer service associate I expressed to her that it was not in her best interest to speak for the legal team and if she was in fact going to continue to speak on their behalf and insist that nobody would help me. She doubled down and as a representative of your company insisted that even your legal team would not even be willing to speak with me. I called my bank and they offered to process a chargeback and potentially litigate this for me, but something told me to really check when I got home and guess what I found.....
Not only is mattress firm going to honor my exchange now because I have sent them the tag and the photos of the saggy mattress but they're smart and attempting to help me resolve this and avoid a lawsuit rather than having to hash this out in court.... Danni however needs a reality check so I figured let me find the corporate headquarters leave a comment for her specifically so that way you guys can coach her and in the future when she tries to illegally impersonate a licensed attorney whether federal or in the state of Georgia does she be prepared to deal with the consequences of that. In the meantime however I'm going to reiterate what I said to her before I hung up is that I hope she doesn't get fired for speaking on the behalf of the legal team of serta because she clearly doesn't have that authority as a customer service associate to do that. I bet she thought it was the last of me but I know deep down the second that called is connected as much as she didn't want to believe what her gut was telling her she was f*cked. With that being said please re-educate her on the boundaries of scope of her employment in the meantime I'll be enjoying my mattress replacement ✌🏼

Linette G.

1/5

Would like to give 0 stars. $1,100 Serta Beautyrest Pillowtop mattress started sagging within 9 months. Now at 4 years, the dip where I (try to) sleep is so bad that I wake up at night in pain. They sent out an inspector for warranty, but the one inch dip in the mattress doesn't meet the required 1-1/2 inch minimum for replacement. Their warranty policy is a complete sham. I will never buy another Simmons/Serta product.

Janet P.

1/5

I purchased a Serta icomfort mattress four years ago, it is without a doubt the worst mattress I have ever purchased. I paid $1,300.00 for this mattress, and I can no longer stand to sleep on it. It was completely lost all support ability, I get up hardly able to walk, my back and ribs are so sore, and my legs ache. I can punch my arm way down into the mattress it is so soft. I just spent one night at my daughters and was amazed how much better I felt when I got up in the morning.
I am so disappointed in this mattress, I waited years to purchase it. I am a widow, average size, this should not have happened.

Miguel R.

4/5

Loading Dock 2459 Industry Ave Doraville GA is located on far Northeast side of Building on Ruins Way W, where it meets up with S. Rail Way, you will want to come around Building counterclockwise so you don't have to blindside into the dock area in pictured

Google U. M.

1/5

I have called the main office at least 5 times a day for 5 days. You get a recording 'put in the extension for the party you're trying to reach. Press zero for the operator press star to go back to listen to these options'. I press zero I get a recording that is going to be recorded, but all it does goes to a busy signal. How stupid is that. Must have a lot of complaints to not ever answer your phone. 5 days I'm telling you 5 days at least five times a day I have been trying to reach this company. It has definitely a lousy, incompetent, rude service department. I have even emailed them and I'm still not getting anywhere and it's not even about a complaint, as I see they have many. I only have a question to ask them. The customer service stinks.