SERVPRO of Columbia County - Evans, Georgia

Robyn W.

Jeremy Jeff and Roy were wonderful. I am more than pleased!!! They have done a wonderful job!! Thank you!!

Greg, Landon and their crew came today and tore out the damage. They are so great to work with. They have cleaned up great!!! Thank you so much for being so good At your job!!

Glenn B.

Greg and his team did an incredible job assisting us with water damage recovery. He knew I would be traveling for work during the process and talked me through everything in detail so that I would not have to delay my trip. He even worked on his birthday. Thank you again to Greg and his team for their professionalism and expertise.

Fran W.

I’m very thankful for Greg, Keith and the rest of their crew for coming out so soon to take care of my home. They were extremely helpful and very easy to work with. They handled my home as if it were their own. They talked me through the whole process and stayed until it was done! I would definitely recommend them!!!

Ruth

After Helene, we had major damage. It took a while, but we ended up with mold in our house. Jeremy came out and took samples for testing. He had to come twice, but did a great job. Very thorough, knowledgeable, and polite. Explained in English what he was doing. Would recommend highly.

Sherri M.

Great, friendly service. Was here within one hour of calling. Had 2 bathrooms, a bedroom, laundry room, and living room flooded from a faulty washing machine. Landon and his team of Greg, Kate, Keith, and Rachel worked for 3 hrs. non stop to get the job done. Thank you so much and you definitely will be recommended. Sherri Martin - Augusta

Todd P.

If you have a crisis, no matter how desperate you are CALL SOMEWHERE ELSE. Do not use this company! We will soon be providing photos and emails of all the issues we’ve encountered as we are able.
They will take all of your belongings, and throw away things without consulting you. They won’t properly inventory your possessions, then they’ll misplace things of all value and size -large and small, cheap and valuable. We were reassured many times that they wouldn’t throw things away without our consent. They have tried to throw away some perfectly good things, and then when we requested items to be returned but they still disposed of them. Their employees will steal valuable things or at least try to! They even tried to dispose of my daughter’s bible -an engraved gift from her now deceased grandmother- it is in pristine condition and is one of the items from our “unsalvageable list” that they wanted to trash but we requested it to be returned and they did, but many other irreplaceable things they did not return when they should’ve. They will hold your belongings hostage until your insurance company pays for the cleaning of it- our cleaning bill- just for things removed from our home was $24,000, and guess what- THEN THEY BROUGHT IT BACK FIVE WEEKS AFTER REQUESTED WITH HALF OF IT STILL COVERED IN SOOT AND DUST!!! $24,000 just for cleaning contents and they didn’t even do half the work. They repeatedly delay and then charge your insurance more for storage when the delay is their doing. They will hire subpar subcontractors that damage your home- the painters applied latex paint to our oil based painted trim. No one truly takes accountability for problems they just make one excuse after another or shift the blame to another employee or department. I am not going to leave out that they have done a few things properly, but what they have done wrong far outweigh those. I would never hire this company again. Those who have failed the most are their contents team, management and the owners. Brian, Wyatt and Roy were all in our home for mitigation , they worked hard and were very polite. Brian was misleading about some of the documents he had me sign right after our fire- and now their general manager is trying to use those against us… saying we gave them permission to dispose of anything they wanted to, yet verbally and in text, they reassured us repeatedly that nothing would be thrown out without our permission. Nicole in billing wasn’t good with communication in the beginning but turned it around and was very helpful. Our fire was April 5th, it’s September 19th and our job still isn’t quite done, we have had servpro working at our house less than 30 days total…since April.
These photos are a fraction of our contents that they were paid $24,000 to clean that wasn’t even touched. The last two photos are of things they brought to my home that belong to someone else. They all should be ashamed, but they are far from it, even arrogant when responding to the problems they’ve caused.

Brenda C.

First and foremost I want to thank SERVPRO, for responding to my call for help when finding a water leak in my master bath shower. I called on Friday morning about 8:30 am and by 1:00pm that afternoon David and Saxon showed up with fans, heaters and got to work. Then within an hour Josh shows up with necessary paperwork to be signed and instructions and information for me to know what would be taking place each day as work progressed. Very friendly and helpful employees that go beyond the call of duty to insure a 💯 Percent perfect job done. I have truly been amazed at everyone's concern and care that has been taken in my home on getting this job done each day. I will definitely rate SERVPRO, # ONE (1). A fantastic company to do business with. Thank you also to Brittany in the office for being so nice, friendly and her GREAT customer service to me over the phone when I made the initial call. Thanks also to Jonathon and Jeff who has also been here this week. GO SERVPRO!!! Keep up the good work!!!
If I should ever need this type of service in the future , you would definitely be my first call

Emilie B.

I got some work done by them and I have nothing but good things to say!

Landon was very quick and responsive. He made sure that all my questions were answered and everything got taken care of properly. Very communicative and has patience! A+ to him, keep up the good work!