Gqf Manufacturing Inc - Savannah, Georgia

Bedgood H. F.

I am so so so disappointed in this company. I ordered an incubator late Saturday night/early Sunday morning. I ordered from them because they are local to Georgia. On Sunday at noon I emailed customer service to cancel my order due to unforeseen circumstances. I referenced THEIR reference number from whatever order fulfillment software they use that autogenerates your confirmation. On Monday while I was working the farm, I recieved an email that they couldn’t find my order. I called at 4:45pm Monday only to get a message saying they closed at 4:30. They CLEARLY had my order if they were able to ship it. I sent several follow up emails on Monday and Tuesday. So they had my email address, phone number, shipping address and name. Yesterday (Wednesday) the incubator arrived at my house. I called all day yesterday and no one answered the phone number. I left a message every time. Today I was finally able to get someone. I was transferred to the manager. I was told they couldn’t look it up with the reference number THEIR system gave me. They couldn’t look it up under my name because my signature said Ray Baker in my email and the order was under Raymond Baker. They couldn’t look it up under my address. They couldn’t look it up under my phone number I left. And the actual response from the “manager” to me was “You ordered the incubator, you’ll have to pay $170 to ship it back to us. You live in Georgia? You could drive it back to us and you wouldn’t have to pay shipping”. Mind you I am in North Georgia, 5 hours and 40 minutes one way from Savannah.

I am so very disappointed that their systems, their employees, and their lack of attention to detail are going to force me to keep this product or pay $200 to ship it back to them.

Sad times for small businesses.

Jimmy G.

When it comes to incubators, the sportsman 1502 use to be the best.
Now they are so far behind the other brands it’s not even a competition.
GQF is are now antiques and trash.
On top of this they have the worse customer service I’ve ever dealt with.
I highly recommend you look at another brand!

Dennis M.

I purchased an incubator and there was a small issue with the control panel. I called at 8 am and spoke to Ruth. She was amazing!! She put me in touch with a specialist who was able to diagnosis my issue and came up with a fix within a couple hours! I won’t lie, wi was frustrated and disappointed in the inconvenience but I was very impressed in how they handled everything. Strongly recommend.

Shelly M.

I am so thankful for GQF! They are always so helpful. Today, I had an issue with a turner in an older model, the 1502. I thought I needed a new motor. A wonderful support person told me that the Turner motor probably needed cleaning. He told me how to get to the turner motor and how to clean it and to spray with WD40. I did all of that. It worked. He could have sold me a replacement part, instead, he created a faithful, forever customer.
And they are made in America! I like that.
Thank you, GQF!!!!

iReview Y.

I have a GQF cabinet incubator which works very well, however, GQF’s customer service ethics are absolutely awful. I need more equipment but cannot support a company like this. They are rude on the phone, rude in person, and it’s just appalling how they treat their customers. This review isn’t based on one experience with them but rather a culmination over a period of time as well as a friend’s recent experience. At this point, as much as I actually like the incubator I use, I refuse to purchase anything further. I’d hate to know I had an issue with something shipped and would have to communicate with people like that to get it corrected. There are better options for cabinet incubators with more features available out there as well as other companies selling GQF’s products. It’s a shame they are running their own name into the ground.

Glenn L.

My incubator was damaged during shipping. Contacted the office and they resolved the problem immediately! Was very impressed with the way this problem was resolved!

Nickel P.

Initial order was incorrect, all we had to do was call and they were quick to not only help but provide the correct unit free of charge!!! (turned out to be 3x what was initially paid) On the same day!!!!
Highly highly recommend this company for hard earned bucks. Any modern company that is that quick to own up to the fault but also to resolve the issue in one day, single phone call deserves business, Thank you very much!!!!

Dianne B.

I have been trying to get a hold of a technician all day. He was supposed to call me back. I called at 3 pm and was told that they all had walked out of the building and to call back in 30 min. THEY GET OFF AT 430! Really did they have to all go on break at the same time