SunCrest Stone - Fitzgerald, Georgia

Ffilc D.

The customer service is horrible. I placed an order and was told it would be 6 weeks. If it was done earlier they would contact me. I went back 7 weeks since I had not be contacted. The lady at the desk told me that it "ain't" ready yet and that she doesn't have an estimated completion date from production. I explained that when I order it I was told it would be ready in 6 weeks. She said it probably "ain't" been 6 weeks yet. I explained it's been 7 weeks she said "well it ain't ready yet" Amazingly she did this without looking once at the computer or files? Not sure how she had such an amazing knowledge of all the orders. She said as soon as production updated her she would let me know. Two weeks later and I still have not been contacted. Not sure why it's so difficult to keep your customer's updated on their orders but it was apparent they really didn't care about customer service. I would highly recommend you not trust your stone needs to this company.

Jaime L.

We ordered stack stone for a fireplace a few months ago and the wrong color came in. They claimed that the mix was not right. We tried to be accommodating and just go with the wrong color that was sent and have them fix the edge corners; instead of having them rip the whole fireplace apart which would have been extremely environmentally wrong and we just wanted to get our fireplace done. 7 weeks later they send out two (very sweet) women to paint the cornerstones but it still does not look right. The company never called us to apologize or let us know personally why this project was such a debacle. I would not recommend this company or their stone to anyone.

Mike R.

Great looking siding and we haven't had any issues. Easily compliments our building and we mixed and matched colors to get a stunning look that the Wife is happy about!

No M. P.

Purchased stones about 18 months ago. Within 6 months, coloring was vanishing. Chris from Suncrest came out a bunch of times, verified the install was fine and the issue was with their coloring. Chris promised to make it right. After more than 6 months, my stones are still an issue and now they are trying to blame the install.

Chris originally agreed the issue was not the install but now that their cheap fix attempt failed, they are washing their hands of the issue their product caused. They have even reversed the original assessment and now attempting to blame the install. Wow!

Horrible experience!

I DO NOT recommend anyone buy this product due to the lack of ability to keep their coloring and then the slow and dismal customer service.

Very disappointed and I spent a ton of money on this!

Jeffrey S.

As the owner of SunCrest Stone Products, LLC I would like to respond to the "No Mess Products" review. Installation instructions were NOT followed and unacceptable conditions exist in the installation (ie. homemade wooden pier caps allowing water to get behind the installation). The "fixes" attempted by SunCrest Stone were not inexpensive, they were an effort to accommodate the mistakes that were made in the installation process. SunCrest Stone has tried to work with these people and will continue to. We have been in business over 15 years, manufactured 100's of thousands of square feet of high quality stone, the vast majority (over 99%) are very pleased with our product.

charles W.

Product was already built when I bought the house, it was really eye catching. It made the driveway, I've had a few cracks on the steps and top pieces to which I
glued, it may have been the mortar mix. The product has a lasting color. Nice!

Wayne G.

Great customer service. Truck drivers dream..(South Georgia Brick Driver). They get you loaded and out of there and t hff e products matches the paperwork

Jordan K.

Looks and feels like the real thing, love the stone