Helms Motor Co Inc RAM - Lexington, Tennessee

Helms Motor Co Inc RAM: A Dedicated Automotive Provider

Helms Motor Co Inc RAM stands as a respected car dealer located in Lexington, Tennessee. Situated at 694 E Church St, the dealership offers a comprehensive selection of Ram vehicles, catering to a diverse range of automotive needs. With a strong commitment to customer satisfaction and transparent business practices, Helms Motor Co Inc RAM has cultivated a reputation for reliability and integrity within the local community. The company’s phone number is 7319682012, and visitors can explore their inventory and services further on their website: helmsmotor.com.

Key Features and Services

• Ram Vehicle Inventory: Helms Motor Co Inc RAM specializes in Ram trucks and SUVs, offering a variety of models, trims, and configurations to suit individual preferences and budgets.
• Comprehensive Service Department: Beyond vehicle sales, the dealership provides a full suite of repair services, ensuring that vehicles remain in optimal condition. This includes routine maintenance such as oil changes and more complex repairs.
• Customer-Focused Approach: A core principle of Helms Motor Co Inc RAM is prioritizing the customer experience. They strive to offer straightforward pricing, fair trade-in values, and a hassle-free sales process.
• Accessibility Features: Recognizing the needs of all customers, Helms Motor Co Inc RAM provides a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a commitment to inclusivity.
• Modern Payment Options: Customers can utilize a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, offering convenience and flexibility.

Location and Contact Information

Helms Motor Co Inc RAM is strategically located at 694 E Church St, Lexington, TN 38351, United States. This central location facilitates easy access for customers in the surrounding area. For immediate assistance, prospective buyers and service customers can contact the dealership directly at 7319682012.

Customer Feedback & Reputation

The dealership has garnered considerable positive feedback from its clientele, as evidenced by its impressive 181 reviews on Google My Business. The average customer rating is a strong 4.6 out of 5, indicating a consistently positive experience. This high level of satisfaction suggests that Helms Motor Co Inc RAM excels in providing exceptional customer service. Many customers have highlighted the dealership's commitment to transparent pricing and fair dealings, a welcome departure from the often-complex practices found at other dealerships. Several reviewers specifically mention the dealership’s willingness to offer the best possible trade-in value upfront, fostering trust and confidence. The family-owned nature of the business is frequently cited as a key factor in the positive customer experience, contributing to a welcoming and approachable atmosphere. It’s clear that Helms Motor Co Inc RAM values building long-term relationships with its customers, focusing on mutual respect and honesty. The emphasis on providing the 'lowest doc fees' is also a significant point of praise, demonstrating a dedication to reducing unnecessary costs for consumers.

Additional Points of Interest

In addition to its primary services, Helms Motor Co Inc RAM offers convenient amenities such as a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility challenges can navigate the facility with ease. Furthermore, the dealership accepts credit cards, debit cards, and supports NFC mobile payments, providing customers with a range of payment options. These features collectively contribute to a comfortable and accessible environment for all visitors.

Overall, Helms Motor Co Inc RAM presents itself as a reputable and customer-centric automotive provider. Its focus on offering a curated selection of Ram vehicles, coupled with comprehensive service capabilities, accessible facilities, and a dedication to fair and transparent practices, positions it as a valuable resource for drivers in Lexington and the surrounding communities. The consistently high customer ratings reflect the dealership’s commitment to delivering a positive and rewarding experience.

👍 Reviews of Helms Motor Co Inc RAM

Joe C.

5/5

Great Customer service. This family owned business was a welcome relief from the typical dealership experience. They treat people right. They have the lowest doc fees of any dealer I’ve seen in a Decade. They have a best deal upfront. They give their best trade value, which by the way is very fair, upfront. None of the typical dealership games. One can look at my previous reviews for other places And see I’m a fairly critical person. I cannot find one negative thing to say about this experience.

Shondra G.

5/5

I have bought 2 vehicles from Helms and have had a great experience each time. Clint went above and beyond for us and Mr. Helms gave us a great deal on our trade. I highly recommend them!

Jonathan M.

5/5

Excellent customer service from the day we purchased the vehicle, to years later getting service/repair work done on it. Todd, the service manager is very professional, friendly, and did a great job communicating with us and treated us fairly on the cost of repairs. We will definitely be back to purchase another vehicle from Helms when it is time.

Tina T.

5/5

Bought a vehicle from Helm's last month. Love the new vehicle and the staff was so great to work with. Easiest process when buying a vehicle I've ever experienced.

skip N.

5/5

We broke down on I-40 and we got towed to Helms Motor Company on a Friday afternoon. The folks at Helms did all they could for us. They arranged to have our Travel Trailer towed to Parkers Crossroads RV park and supplied us the use of a car while we waited for parts and repairs. Bad batteries and a failed alternator. We waited till Wednesday morning for parts and the service department had us all fixed and ready to go by mid afternoon.
Thank you for fixing us up.
Highly recommended

Jarrod S.

5/5

I'd give these guys and gals 10 stars if it was an option. I didn't know anything about helms motor company. I was passing by and seen a truck I'd been looking for. I call and Mr Thomas answered. He was very patient and explained everything I wanted to know. He was more than happy to speak with my bank and give them any and everything they needed to know about the truck. I drove 2 hrs the next day to get my truck appraised. Mr. Steve helms came in the office and gave me an offer. Me personally. I thought it was a few thousand off. I gave my opinion and he did everything he could to accommodate me. We made a deal and he told me he could get me a better interest rate than my bank. And he did. These guys didn't hide anything from me. They worked with me and I had a great experience. Mr. John in finance took his time and explained everything to me. Again not hiding anything from me. By the way, all this was done after hours because of my work schedule. You can't and won't get a better place or people to by a vehicle. It was well worth the drive and my time to go buy a new truck here. I'd like to say thanks to the whole team for making a huge transaction enjoyable and easy. Special thanks to Mr Thomas, Mr Steve, and Mr John. I can't wait to buy my next truck from y'all. And I'd consider these fine gentlemen my friends.

Lars G.

5/5

I can’t say enough good things about the service department at Helms. Even though I drive quite a distance to get there, the experience makes every mile worthwhile.
From the moment I arrive, the friendly staff makes me feel welcomed and appreciated. They take the time to listen to my concerns and explain what needs to be done to my vehicle in a clear and understandable way. It’s refreshing to know that they truly value their customers and take pride in providing exceptional service.
One of the biggest highlights is their transparency. They give detailed estimates before any work begins, ensuring I’m fully informed about what to expect. There’s never any pressure to agree to unnecessary repairs, and they’re more than willing to answer any questions I have, which builds a sense of trust that is hard to find elsewhere.
The quality of service I receive is outstanding. Whether it’s routine maintenance or a more complex repair, I know that my vehicle is in good hands. They have skilled technicians who are knowledgeable and efficient, and I’ve consistently left satisfied with the work done. Plus, the turnaround time is impressive, allowing me to get back on the road without long waits.
The service department at Helms also goes above and beyond with follow-up communication. They check in after the service to ensure everything is running smoothly, showing they genuinely care about my satisfaction and the wellbeing of my vehicle.
Driving far to reach this dealership is a small price to pay for the level of care and dedication I receive. If you’re looking for a service department that values its customers and provides top-notch service, look no further than Helms. I wholeheartedly recommend them to anyone seeking excellent automotive care!

Don D. M.

5/5

We had our Jeep Liberty in for a major repair. Todd and Cody and the crew did an excellent job. They were very professional and the jeep is running well now. If we need repairs or service in the future we will be back. Thank-you all so much!