Miner's Ace Hardware - Arroyo Grande, California

Andrea Bradford

Wonderful and knowledgeable staff. I am a terrible plant mom. But I like to have flowers in the containers at my front door. I finally gave up and asked the garden people for help. So friendly so helpful. Sensitive to my price point. I could not be happier with what I ended up with Very knowledgeable and excellent prices. I needed to replace my door hardware so I purchased my lock sets here. Chatting with the lady who checked me out I expressed concern that I would be able to figure it out on my own. She told me that while I was in the process of changing them if I ran into trouble I could call the store and they would walk me through it step by step. Holy cow! I love them more than ever.

Phil Chang

UPDATE: After posting my review, Marc apologized and offered to order me a new kit from Stihl (again). Finally, after 2.5months and on the third attempt by Ace to make this right, I have received my order with some extras thrown in for the inconvenience. By the looks of it, the tool is the exact same one I returned in August but the battery and charger are both new. Why this wasn't handled this way from the get go is beyond me. Despite the wait and considerable effort on my part, I'm satisfied with the outcome. I'd still be wary to order online with in-store pickup in the future but I give Ace credit for taking action to resolve my case.

ORIGINAL REVIEW:
I don't usually write public reviews but my experience here, I think, is deserving a post as I gave them multiple opportunities to get it right. This review is about their online In Store Pickup service, which from top to bottom was a big fail. Regular retail purchases have been historically fine so just keep that in mind. Ace is trying to keep up with big box hardware stores that have efficient in store pickup systems but Ace's system is worse than just not having one at all.

I purchased a cordless Stihl tool + battery + charger kit on sale over Labor Day weekend. It was listed in-stock and ready in 15 minutes at the AG store. Turns out, the item was not in stock nor was it ready in 15 minutes. To top it off, no one bothered to contact me about this so I had to initiate all communication to figure out order status. I also found out from multiple employees that the online inventory is usually incorrect and lags by over 24hrs from real world store inventory.

When the item did arrive, it was the wrong SKU (tool only). To try to fix this, the employee at the store offered me a USED, open box, battery and charger from the "back of the shop" where employees demo/test Stihl equipment. They didn't have any new batteries or chargers in stock. The employee did not offer to order the correct kit or a new battery/charger and insisted that I take it or leave it. So I declined and returned my order.

Fast forward a few days later, I get an email survey asking about my experience. Upon submitting my response, Marc S, Miner's Corporate Trainer, reached out to me and asked me for a second chance to get the order right. He acknowledged they dropped the ball and wanted to make it right so I accepted. This was about 2 months ago. The last I heard from him was my order was on the way. I have not received anything or any further communication. If the head corporate trainer conducts customer service in this way, that tells me everything I need to know.

If you just need to pickup a few items locally and don't want to drive to SLO or SM for the big box stores, this place is fine. Just save yourself the headache and avoid buying online with in-store pickup.

Barton G

Usually, Minor’s customer service is great. But, the last few times I went in, this wasn’t the case. I went to Minor’s to get a part for a Stihl blower during the early afternoon. The three times I went in ( on two different days) the employee who knows where the parts are, was not available.
I had the part in hand and was hoping somebody could at least go and take a look in the back room and find it. There were numerous employees available and the store was not busy. Finally after my third visit and showing my displeasure, an older gentleman had the sense to at least take a look and try to find the part. He found it within a few minutes. If Minor’s carries Stihl products, more employees should be trained to help the customer.

Scott Face

The employees are always super helpful and eager to help. If they don't know the answers to my questions (and I usually have a lot) they will get the expert on that subject to come and assist me.

Jodster6 Nielsen

Pricey but Fair selection brands and sizes Garden Center could have wider variety Store is clean Staff helpful knowledgeable

J Lynch

OMG..... Miners in Arroyo Grande has such Beautiful flowers!!! I came in to spruce up our front yard and saw this in the front by their parking lot! I want this for my house! ? Such care and really made me SMILE! Thank you Jeremy for all the added advice and for planting such gorgeous flowers for all to see. Prices are awesome and supply in spectacular ? we had the Best time shopping today ?

Dianna Beck

Such great customer service!! We purchased a BBQ here and they were prompt at locating it, helping us exchange an item, and even had it ready to load up in our car by two kind employees.

Shon W

I go to Ace hardware to get supplies, not to hear the cashier's ridiculous opinions on politics and bigotry. Don't expect people to want to hear your ignorance. It was on full display, which is very unprofessional.