Acella Pharmaceuticals - Alpharetta, Georgia

Arty G.

Yes NP thyroid was once a fantastic medication. However, recent batches (From 09/2019 onward) from pharmacies around the country can confirm that their latest formula smells like rotting flesh and the pill has changed in both size and appearance. I don’t know where or how they are sourcing their thyroid hormone from, but it definitely isn’t what it used to be. I feel horrible now and this was the only medication that worked for me.

Heike S.

I got terribly sick from NP Thyroid and was quickly put on a different NDT hormone by my doctor. Then, two pharmacies called about the recalled NP Thyroid. I realized that the 30 mg NP Thyroid was the recalled medication I had taken. I threw them out. Later, I found out that the company is required to reimburse patients for recalled meds, but they will not do it unless you can return the medication. I would not recommend this company.

Diane M.

I'm taking NP thyroid for about a year and I'm doing very well on it!
Yes, the frequent recalls have been scary. I hope the manufacturing issues will be a thing of the past, many of us rely on NDT for life . . .

Tylar H. P.

I received a call from my local pharmacy yesterday stating that my NP thyroid medication may be recalled and was given a number to call Acella Pharmaceuticals. I called that afternoon and got an automated machine message stating high call volumes and to call back another time. Now calling today and still no one answers, it doesn't give an estimated wait time. I called another number and when I finally got a rep on the phone after lying about which medication I was calling about I was redirected to the dead end phone extension. Then when trying to send a message on their "contact me" boxes, it wouldn't send. Thic company obviously doesn't care about the population they serve and why would they? They're still getting paid without having to suffer any repercussions.

Rachel H.

Is acella trying to kill us? NP thyroid saved me when naturethroid decided to discontinue its natural thyroid with no warning to its customers who depends on it to live. Now I open a new bottle and it smells like rat poison and tastes even worse. clearly they've done something terrible without any warning thinking folks won't notice. But already there are reports of people vomiting, going hypothyroid, and having many other terrible side effects. Come on Acella I thought you were one of the good guys!

lissa D.

Third recall in less than a year and after multiple calls and emails being told one story after the other I’m now told they can’t do anything about replacing the defective medication I have. First it was that they would send out replacement medications, then it was that my pharmacy would replace it, then they said they would talk to my pharmacist and insurance, then they say their policy is not to replace but to “refund” the cost. The “cost” to me for the medications was zero at the time, if you don’t count the cost I incurred to have health insurance to have it covered. Now my copay is increased, and I have no buffer of medications since I had to scramble to get new meds when I found out mine were in the recall batch. Im out three months of meds because of their “recall policy” and hours of my time trying to jump through their hoops. And as someone else has mentioned, is there no consideration or compensation for patients who have been under medicated due to their continued quality check issues?! This is a serious health issue and they have no concern for their customers.

David G.

I just wanted to take a minute and thank Acella Pharmaceuticals.. Their NP Thyroid medication changed my life. Before Acella? The thyroid medication market in America was nothing short of a disaster.. Millions of Americans unhappy with synthetic formulations that just didn't work, and when they did? The users never felt quite right..

I'm now happy to say since Acella launched NP Thyroid our whole world has changed and after a year on NP Thyroid, I feel like I did 20 yrs ago before my thyroid was removed. So again.. Thank You Acella Pharmaceuticals~!

Sincerely,
David Gardner
Amite La, 70422

Julie H.

I was taking NP Thyroid 30 MG for about a year and after taking the med first thing in the morning, I started getting dizzy! My day was ruined for months because the med made me so dizzy! I finally went to my Dr. and she said to stop taking it! Now I am not on any thyroid med. Hope I can survive without a thyroid med!