Acero Harvest Station Apartments - Queen Creek, Arizona

James Krabill

This place is not good! They charge 30 dollars a month for trash pick up and half the time it’s not picked up. The stair wells and hallways are nasty. The mirror in my bathroom was broken when I moved in, going on my third month here. Marks on my floors have been there since I moved in, mark in front door and my sink faucet keeps dangling down. There are dog messes everywhere. They are charging a 50 dollar fee for NSF, even though my rent was paid. They are charging me 50 dollars more than what was posted for my rent, so that’s 100 dollars. Stating if that’s not paid by the 5th they will add another 100. I’ve asked to speak with a Manager or higher up and not given that information. I will be reaching out to the main office. This place is not worth the money!!! They say upscale apartments but they are not!! The pool gets closed down lots because they cannot keep it clean.

Krysten Burkhardt-Hansyn

So I don't know what is going on with Acero. We had rented with them previously and had a big problem but thought maybe it was a management issue and decided to give them another try while we were looking for a home.

A few months prior to our lease ended we finally purchased a home. I lined it up to where we would only have to buy out the last two months of our lease, which would also give them the ability to rent that unit out, making them even more money.

This is when problems started. We gave 61 DAYS NOTICE. The lease requires 60 days OR you are subjected to this “150% multiplier” thing that ends up being a THIRD month of rent.

My husband said NO WAY, we gave 61 DAYS. He went back and forth like three times in email with the woman in the office explaining that is not what the lease says.

FINALLY it took him photocopying that part of the lease and sending it back to them showing that we are NOT subjected to this multiplier. The woman in the office told us the MANAGER was forcing her to keep sending it to us.

Then comes the move out.

We had a $500.00 REFUNDABLE DEPOSIT that should have come back to us minus the carpet cleaning, if applicable. The apartment was SPOTLESS. NO PETS. NO SHOES, NOTHING BROKEN.

When we were signing the papers to leave, we were told Acero REQUIRED TO HAVE RECEIPT OF A PROFESSIONAL CLEANING OR WE’D BE SUBJECT TO a $250.00 "SANITATION CLEANING FEE".

I said what? THIS is not in the lease. You can’t decide to keep a deposit for cleaning and it not be in the lease. The girl in the office said that if there was any “damage or heavy cleaning needed” that a PORTION of the deposit could be kept to cover that.

THAT DOESN’T TRANSLATE into “requiring a receipt for a PROFESSIONAL CLEANING or I’d be hit with a $250.00 cleaning fee”.

NOWHERE in the lease does it state that ANYONE is expected to pay for a professional cleaning OR they'd be charged a $250.00 cleaning or “sanitation fee”.

Now, on top of the $250.00, I was ALSO CHARGED an additional $90.00 for the CARPET CLEANING, along WITH ADDITIONAL COSTS. If I’m being charged this cleaning fee, then I’d expect the carpet cleaning and anything else to be included in the SAID FEE!

When exiting an apartment renters are required to "leave the unit in the way you found it". Any deep cleaning or sanitation is on them. It’s THEIR building, I’m only a renter. I cleaned the bathrooms, the floors, vacuumed, dusted, cleaned the fridge, the dishwasher, etc.

There was no damage to the carpet, no spills, no spots, no rips or tears, etc. No damage to the blinds, the appliances, the walls, we didn't even hang one picture.

In the end, all I received from my $500.00 deposit is like $12.00!

I am beyond devastated, I was counting on that money. Over 30 days ago, my husband sent a registered letter contesting this situation, they received it, and no resolution.

It's ridiculous.

I’ve never heard of anything like this, but I swear since the pandemic, so many of these rental companies are taking advantage of people because we're already in a compromised position.

When we moved in we had a leak in our roof in our closet that left us not being able to use our master closet for over a month. We didn’t complain, we allowed everyone in to assess and try to fix the damage.

We were also never compensated for the inconvenience either.

I don’t like to leave negative reviews but I’m tired of being taken advantage of. If they want to keep $250.00, it must be stated in the lease as a “NON REFUNDABLE CLEANING DEPOSIT”.

It's not.

But I still cleaned my unit AND we have pictures dated of our last day to show the condition the unit was left in.

I want my money back.

We were good tenants. We paid our rent on time, NEVER LATE A DAY, didn’t break any conditions, and were always welcoming and accommodating.

Brent Hunter

Cheap appliances, the premises is covered in dog poop, some of the units smell of weed as you walk past them. As other posters said, trash service is awful, the property is not maintained well.

Stephanie Kearbey Young

The property is so well kept and the managers and maintenance truly go above and beyond to make sure everything is how it should be for residents. Anyone would be lucky to live here!

Christian French

While my wife and I are excited about our recent move to Queen Creek and specifically to this community, I want to provide as honest a review as possible. First, the location stands out. Despite the proximity to train tracks, which we've grown accustomed to, the convenience of being near Schnepf Farms, the Olive Mill, downtown Queen Creek, and expanding shopping and dining options in San Tan Valley is fantastic. There's an abundance of wonderful restaurants and stores within a short drive, making it incredibly convenient.

Regarding the staff, while there were some initial frustrations with receiving our lease after approval, Dani stood out for her friendliness and helpfulness. She provided us with thorough information and expedited processes, demonstrating exemplary customer service skills. The units are well-designed, offering modern aesthetics and practical layouts, albeit I'm still figuring out the optimal spot for a Christmas tree. While the appliances aren't top-tier, the overall quality is very good and the units comfortable as well as reasonably priced.

As for drawbacks, the limited grassy areas for dog walks and the prevalence of dog feces throughout the community are notable concerns. In a hot climate like Arizona, the lack of grassy spots can be challenging, especially for small dogs that can't wear shoes (we’ve literally tried 4 different brands of xxs and they’re all still to big for our 4 pound toy Morkie). The dog park's location on the opposite side of the community exacerbates this issue, highlighting a planning oversight. Additionally, while the community provides dog waste stations, the failure of some tenants to clean up after their pets is unsightly and management could do more to ensure cleanliness.

Despite these issues, Acero at Harvest Station offers a pleasant living environment, and as a new community, improvements are likely underway. While I have some issues with the current conditions, I believe choosing this community as your next home would be a wise decision.

John Richbourg

Unfortunately, I am a resident here. This place has been nothing but a headache from the start. They assigned us to an electric vehicle parking spot and then stickered my car with towing threats after doing so. To make up for it, they assign me a spot across the community at another building I don't even live in, when their is literally nothing but empty spaces in front of the one I actually live in. After that, we evidently owe 54$ in carport rent.
Apparently it is not their problem and they don't make those decisions. Lol, what a joke.
This is the most lazy and lost apartment management by a mile.
Do yourself a favor and look elsewhere unless you want to deal with people who can't even get the basics down.

Brittneigh Bible

The office staff here are INCREDIBLE. They are patient, kind, and extremely knowledgeable and professional. I can tell they enjoy what they do and are genuine when speaking to you. I moved in today and they made this transition smooth for me and my family!

Nissaluv Nails

Daniela G First off made this Whole experience so wonderful and informative, from the beginning she was super excited to show us the apartment/Tour an through out the application process she kept in touch and answered all our questions! As first time moving out on our own and this being so new to us I am so glad we had her help throughout this journey<3 It’s been our first weekend in our place and we absolutely love it here so far