Belk - Evans, Georgia

Angela J.

Belk was a great place to shop when it used to be at the mall. Perhaps because there were so many other shops that I was eager to shop at and made the shopping experiences pleasant but this stand alone Belk doesn't give off the same vibe and is almost miserable of an atmosphere to even browse throughout the store. Prices tend to be high and sales aren't the attraction here. There are better places to spend your money especially style wise.

L M. I.

This store has looked so horrible this past year. They really need to rethink the merchandising. Not to mention, the prices are high and the sale prices are comical. As a previous Sales Manager in retail, I believe they really need some professional guidance to get this store fixed up. Macy’s has wonderful sales and Dillards is very clean and well maintained store. I have taken my business elsewhere and advise anyone else to do the same. The customer service also needs work. People working here are not helpful nor are they friendly. We looked at the men’s cologne which was all locked away and employees literally avoided helping us. Macy’s has friendly employees. Don’t waste your time here.

Amanda R.

My husband and I shopped at Belk yesterday and were deeply disappointed by the unprofessional and uncomfortable atmosphere created by the management style in this store. Throughout our visit, a loud male voice (we later learned it was a manager named George) came over the radios carried by the associates, berating them about credit card percentages and sales metrics. His tone was abrasive and disruptive, not only for the staff but also for us as customers.

While I was in the dressing room and my husband waited outside, we couldn’t escape George’s constant commentary, calling out associates by name and criticizing their performance. One associate, trying to resolve a transaction issue, repeatedly sought help, only to be met with dismissive and condescending remarks over the radio. It was clear she wasn’t receiving proper guidance or support.

At checkout, the situation worsened. My husband inquired about potential coupons on his account, and while the associate kindly checked for him, George approached, dressed casually in camo, and interjected rudely. Without addressing us directly, he loudly warned the associate not to assist with coupons via her phone, threatening her job and leaving her visibly upset. He stated loudly, "they are watching the cameras, and if they see you doing that you'll be fired." He continued, "everyone has a phone and an app, they can do it themselves." This unprofessional interaction left us both uncomfortable and concerned for the associate.

This experience stands in stark contrast to our recent shopping trip at the Charlotte flagship store, where the professionalism, customer service, and store organization reflected the high standards we associate with Belk. The difference between the two stores is night and day.

As longtime customers who have spent thousands of dollars with Belk, especially during this holiday season, we strongly believe that this location’s issues go beyond metrics or sales percentages. The loud, public shaming of staff, lack of proper training, and toxic work environment not only create a poor shopping experience but also harm employee morale, factors that undoubtedly affect customer retention and revenue.

This store is not representative of the Belk brand we know and appreciate. Corporate should seriously consider addressing these management and operational issues as part of any strategy to improve performance, rather than solely focusing on sales metrics. Customer loyalty and employee satisfaction are key drivers of long-term success, and this location is failing on both fronts.

Thomas R.

Best Belk's we have been in for over 10 years. Free standing building with plenty of stock and selection.

Jess

Katie was super helpful with our purchases. She is professional and friendly. We had such a great first time shopping experience at Belk. Thank you!

Flo S.

The store is beautiful and items are attractively arranged and displayed. I walked around for over an hour and could not find what I was looking for. Could not find any employees on store floor to help. Finally saw someone unpacking boxes in back of store.

She was not wearing a name tag so I wasn't sure if she was a store employee. I told her what I was looking for. When she pointed to the location, I told her I had walked through twice but did not see the item. I left without making a purchase.

Jennifer A.

Looks like a tornado hit this store. Clothing everywhere, on the floor, piled up, not folded, not cleaned up all. Super disappointed in the lack of respect for the shoppers. Store looks like a warehouse rather than a nice place to shop. No wheelchairs for the elderly to borrow, big disappointment. Clean it up!!

Georgette ?.

I was looking for new bras. There is no one to help you. I worked for Belk in the 80s, and there was at least one person in that department who could help you.