Best Buy

I recently had a frustrating experience with Best Buy. The customer service was notably lacking; my inquiries were met with indifference and slow responses. Additionally, the product I purchased arrived damaged, and the return process was cumbersome and time-consuming. Despite multiple attempts to resolve the issue, the resolution was neither prompt nor satisfactory. The overall experience left me feeling that Best Buy's commitment to customer satisfaction and product quality was far from the ultimate standard one would expect from a leading retailer.

I'm having some interesting ? ? ? issues in my life, and I went to Best Buy to see if I could get some help with my phone ?. The sweet young lady who helped me tried and tried to figure out what to do to get my Whatsapp app back to working ?‍♀️ but I'd forgotten the original password. So I paid her for her time and knowledge. Then I decided to check out the Android watchs ⌚️ , their pretty expensive and don't fit in my budget right now. But a young man named Michael was very helpful. I continued to check out the store and found a weighted heated belt that would help my aching back. I bought it and left the store. A nice experience. But then I had to get back on the icky 280 hwy and go take care of other important things. I swear that crazy road is the worst thing I've ever experienced. Accidents happen every 20 minutes, I can hear the sirens from my apartment. I think the Alabama Highway ? department needs to hire a few smarter women ? who will look at the whole picture, put their heads together with some smarter men, and fix this highway from H E L L. Just a thought!!!

The gentleman who helped me was very rude and intimidating. He tried to upsell me to a point that made me very uncomfortable, he said what I was buying had the charger and when I opened the box it didn’t. I went back to process my return and he was standing outside with a few other gentleman. He immediately started talking about me and my purchase to the group and I found that to be INCREDIBLY concerning. This isn’t high school and your job is to help customers… NOT to make fun of them or their financial situation. When I got inside I had no intention of saying anything until he came up and hovered over the gentlemen who was processing my return. I didn’t even attempt to speak because he was doing ALL the talking. He did a good job covering his ass but anyone with a brain could see that’s what he was doing.

Our washing machine died last Sunday. We went to several large home improvement stores and while friendly couldn’t help us get a new unit quickly. Then we stopped at BestBuy. We were greeted at the door and the employee there asked if we were looking for something in particular. We told him and he called on the radio to have a salesperson meet us in appliances. Jabbari was friendly, understood our situation, found us what we needed and was a problem solver. Best service I’ve experienced at BestBuy and I’m a long time customer. Great job and keep it up!

We have been Beatbuy fans since they opened in bham. All of our tv's, sound sounds, Bluetooth speakers, ear buds, smart watches, Google home products, computers, iPads, and accessories all come from Bestbuy. HOWEVER, we have had a TERRIBLE experience with their service department. We have a $1500 Sony soundboard that went out, and they have had it for over a month for service with no update for three weeks now. Not to mention, we pay for the "Total care protection plan." So I called the "store location" to ask for an update, and I got put on hold THREE TIMES after being asked for my information by THREE DIFFERENT PEOPLE by people who obviously were not from anywhere near the store! After being on hold for over 20 minutes, I finally hung up. Then I go to live chat on their website and still find out that there is not an update from THREE WEEKS AGO! They've refused to give us compensation or just a store credit for the item that has obviously had some issues. They now have them on clearance and Sony has totally changed the Soundbar, and the new one is cheaper and has more speakers. I have always been a bestbuy fan and choose to pay more in some cases in order to talk to actual people and support a brick and mortar store, however, I guess I'll just just go with the cheaper price online and have it delivered to my front door from now on. The once great store has turned into a Circuit City during bankruptcy. SINCERELY, REALLY GOOD, ONCE LOYAL CUSTOMER.

My husband and I came in and we were shopping for a new TV as well as a surround sound system. Not only were we not greeted, but we were in the store for a minimum of 30 minutes and no one came up and asked if we needed help. This is very disappointing, as we are paying customers, and although we found the items that we came in for in stock, we simply will shop at another Best Buy as we had questions to ensure that this was the purchase we needed to make. We both come from a customer service background, and we’re both very disappointed in the lack of customer service that we received. Please train your employees to at least GREET us. ?

I purchased an HP i7 Spectre x360 about a month ago or so from Best Buy Birmingham on 280. The TouchPad and keyboard are defective, so I took it back to exchange for a different one. I was assisted by Chris, who was quite professional; he explained that the model I purchased was no longer available, but a newer version was. He mentioned that I would not have to come out of pocket and would in fact get cash back. However, upon his processing the transaction, he then said I would actually need to pay an additional ~$400, because I had purchased the device I was returning at a discounted price. I expressed that this wasn't right, and I shouldn't be required to pay an additional amount to replace a defective product that they sold to me. I asked for Chris to speak to the manager to have him approve the transaction without me having to come out of pocket to replace the defective device they sold me. The manager refused even after I spoke with him myself. Instead, he wanted me to get an inferior device that was closer to the original price of the defective device. Which of course I could not accept. Why should I pay them to replace a defective device they sold me? Something is very wrong here! Needless to say, I'm now even more wary of this company and will not be making any future purchases from them. I have no confidence in their integrity. Buyer be ware!

: "I ordered a TV from Best Buy, and they failed to deliver it to my mother’s house. She is an elderly woman in a wheelchair who waited all day for the delivery. I'm extremely disappointed with Best Buy's service."