Bond Manufacturing - Antioch, California

William H.

I purchased a Bond Alondra Park patio heater about 15 months ago. The top of the base of the unit is already completely falling apart. See images. The faux wood is totally discolored and literally crumbling. Of course I am just a few months out of warranty, but decided to contact Bond to see if there was anything they could do to help replace this part. A contact form through the website was never responded to. After waiting 10 days, I sent an email direct, and finally did received a response. I provided the information they requested and never heard back. After another week I decided to call. My call was never returned. I waited another week and called again and finally spoke to someone who said because I was out of warranty there was nothing they could do and I couldn't even purchase a replacement part. Extremely disappointed in the customer service experience. And extremely disappointed in the quality of the product, that after just 15 months it is an ugly eyesore and will need to be replaced. I don't recommend purchasing a Bond product as they won't stand behind their quality and will put you through an endless loop to get any customer service.

Roy F.

I recently purchased a fire table from a local retailer. The table I purchased was the display model, as it was the only one left. The sales associate assumed everything that I was supposed to receive with my purchase was with the fire table. However, when I got home and set up the fire table for use, I realized that some items were missing. I first contacted the retailer to see if they may be able to locate the missing items, but they could not help me. I contacted Bond Manufacturing directly the next day. They were very helpful and understanding of my situation and authorized replacements for the missing items to be shipped to me directly immediately at no charge. This small gesture indicates the level of integrity for this company. By the way, we love the fire table and are very glad we purchased it.

Carter C.

Very poor quality products and customer service is non existent, we purchased a Fireplace from Home Depot manufactured by Bond and after a few years the entire thing is falling apart. It's no longer usable as bits of the fireplace that have crumbled into the burner area have shot out and hit my son in the face. After speaking with Home Depot who said they would have swapped it out if they still had it in stock, they suggested to contact Bond directly, I emailed customer service almost two weeks ago and have yet to receive a response. Buyer beware that if you are going to spend $500 for a fireplace table you are not going to get quality from Bond.

Amanda H.

I purchased the concrete looking gas fire table in April last year for my husbands birthday. We were installing a new patio that summer and the fire table remained in the box in our garage until the end of September when the patio was completed. We used the fire table for 2 months and then stored it in our shed with the cover that was supplied with the fire table. May 1st, we took it out of the shed to place on our patio and the top de-laminated.

I contacted Hayneedle first because that is where I purchased it from and they never got back to me. I contacted them again and they said to contact BOND Manufacturing. In the beginning of May, I spoke to Shawn Hazelet in customer service. He was very friendly and responded to my emails with the information I needed to send to the warranty department which contained pictures of the damage and model #'s. He followed up and said the warranty department had my claim and I should be hearing back soon. A couple weeks later, I reached out to Shawn several times with no response back. I then called the customer service line to speak to someone else and get an update on my claim. I spoke to Christina who told me that the claim was never submitted to the claim department. She said she would expedite the claim and should hear back within a couple hours. The response from the warranty department was that it is out of the 1 year warranty and that the cover that comes with it is not weather proof and that I needed to buy a separate furniture cover. I followed the manual/care instructions to a "T" and stored it indoors. No where does it state that the cover that it comes with is not weather proof and I have to buy a new one for the unit. Why do they offer a cover at all then if we have to buy a different one? They offered me a $60 check to repair the damages....

I had someone come out to give me a bid on the repair and its was $125 for materials and labor and the repair is not warrantied. The top continues to de-laminate and has to be thrown away. $60 refund on a $400 fire table that was used for 2 months...WHAT A JOKE AND A WASTE OF $400! Bond Manufacturing is a crook! DO NOT BUY FROM HERE!

Camilla W.

I purchased the Terrazzo Propane Tabletop fire pit from Target, and there were a few questions I had for Bond regarding possibly painting it, and hopefully get a wind screen. Both times Bond responded immediately to answer my questions. I could not be happier with the fire pit, its perfect for my gazebo. But, what Im more impressed with is their customer service. They were so quick to respond, and if there's an opportunity in the future to purchase from Bond, I will, and I will highly recommend them to others. They are a 5 star company.

A. H.

I purchased a fire pit from Lowe's that did not have a manual or a cover. Lowe's sales guy said I was out of luck because he didn't know what happened to the cover or booklet because it was on display and the last one that they had. I loved it, so I bought it anyway. I contacted Bond Manufacturing about getting a manual and asking where I could purchase a cover. They emailed me the manual within a couple of days and then mailed out a cover. I wasn't expecting them to give me a cover since I did not purchase the fire pit directly from them. I received excellent customer service and I am impressed with this company. I would recommend them to anyone! Also, the fire pit is well made and a great addition to our back deck. We are enjoying it a lot on these cool spring evenings!

Rick M.

After looking long and hard locally for a replacement flex gas hose to fit our table top fire pit I contacted Bond Mfg directly to see if it was available. Soraya in customer service was extremely helpful, she was able to identify our model and verify they had a replacement in stock. To my surprise she even arranged to have it shipped out at no cost. It arrived a couple of days later and was a perfect fit. You just don't come across customer satisfaction like this any more, we were very impressed with her commitment to service. Bond Mfg should be proud they have employees like that taking care customers.

Jon J.

I bought an older fire pit table at a second hand store. Recently I could not get the burner to stay on after I released the valve knob. Thought it was the valve. Called Bond and talked with Shawn. He quickly diagnosed the problem as the thermocouple and told me how to reset it. It worked! Also sent me a link to Amazon to purchase a replacement should the quick fix not work. Excellent customer service.