CB2 - Atlanta, Georgia

Nadi Kaonga

Friendly and attentive staff. I love the quality and look of cb2 furniture. There's something for everyone. Also the delivery service is excellent. I've also had items shipped to my home and they are well packaged and arrive quickly! Many thanks to She'Pree [Designer/Manager] for helping me out!! Highly recommend.

Dalaziah Wright (Dee)

The customer service here is AMAZING! I visited this store about 2 weeks ago and thought I had lost my SD card from my camera here. I called almost everyday to see if it was found and unfortunately they didn’t have anything turned in. They called me today to let me know that my SD card had been found under a piece of furniture. Not only that, they had it in a cute envelope with my name on it ready for pickup. They were so happy to get this SD card back to me, it had pictures of my family vacation on here. Im so grateful. They also followed up with me 2xs before they found my card just to update me. I sincerely appreciate their efforts and service. Thank you!!!!!

Isaac Camden

I wanted to browse for some cool furniture so I came here. There were lots of options so it was very helpful when Grace, an employee there, showed me around the store and helped me sort through the options. I would definitely come back here!

J. Carter

I would define this as a showroom with a small selection of accessories and housewares. The associates that I've encountered on my many visits have all been professional and helpful. The staging is just okay, so I wouldn't say it is necessarily inspiring. It's more so for people who have a good idea of what they want but would like to see the piece in person. I really wish they would improve in this area because they have done really gorgeous furniture and accessories which lends itself to staging.

The building where they are located has added a paid parking component. However, I have noticed that they are not too aggressive and will allow you to shop without worrying your car will be towed.

Char Everett

Customer service is so poor. As someone in the luxury industry, I am personally used to providing impeccable services, not only bc that’s what I feel like everyone deserves at the least, but e especially in establishments that offer premium pricing bc that is the minimum standard. This is apart of the “luxury experience”. The offering is great but because of the lack of customer service it forces me to want to simply shop online which is so unfortunate.

Kimberly Bertrand

As someone who is finishing out a new build on a modern home, CB2 has been awesome at finding key statement pieces. Working with Christine Hong has been a pleasure! Not only is she very personable & friendly, she has a vast knowledge of CB2 products. Her follow up has been amazing when I needed a couple of replacement parts. I highly recommend asking for her!

Brandon Bryant

I would never purchase from them again as I am consistently disappointed in the service or lack thereof that both Crate & Barrel and CB2 provide. I purchased my first home in May 2021 and decided to buy all new furniture for my new place. I fell in love with the furniture that CB2 provides and decided to furnish most of my home with their pieces. I placed my initial order in May 2021 and I have regretted working with this company ever since. Listed below, you will find a recap of my experience and the continued issues that CB2 continues to ignore.

Issue #1: I ordered a dresser from CB2. The dresser was delayed many times, causing me to wait several weeks before receiving it. Upon receiving it, it was completely damaged. Each piece was broken in multiple places. I was slightly disappointed, but I totally understand that these things can happen. CB2 sent me a replacement order that came fairly quickly. This time they sent a person to assemble the dresser. The dresser was poorly assembled, causing the drawers on the dresser to be uneven.

Issue #2: I ordered a bed from CB2. The bed was delivered timely, but I should’ve known that there would be an issue. Upon the delivery and installation of the bed, both my hallway walls and the walls in the primary bedroom were scratched.

Issue #3: I ordered another dresser, but this one was from Crate and Barrel. Without any notice, this dresser’s delivery date was changed.Crate and Barrel never told me that the furniture’s delivery date had been changed. The dresser never showed up on its delivery date. The dresser showed up almost a week later without notice or explanation.

Issue #4 I am still missing pieces! My first order was placed in May 2021 and as of March 2022, I still have not received all of the pieces. I’m still waiting for a chair. I understand that the world has been impacted by supply chain issues, so I have been more than patient. I cannot understand why CB2 has refused to keep me updated on the status of my order. I haven’t received any automatic notifications about this order. The anticipated shipping date has changed about ten different times. Each time it changes, I’m not notified. I only find out by calling them directly. I have repeatedly asked that they keep me in the loop, but no changes have been made. Finally, the order was ready to be delivered, but CB2 said that the delivery date would be pushed out a month. After waiting 10 months, I think it is unacceptable to ask me to continue to wait. I called CB2 yet again and they noted that they were going to use a new vendor and that my chair would be delivered a few days sooner. The chair was supposed to be delivered tomorrow, but now it is not. CB2 changed my order to be picked up only. I did not ask for it to be picked up nor did we ever discuss this as a potential option. I drive a 2 seater car! I could not pick this chair up even if I wanted to. Additionally, the couch that I purchased is defect too. The couch’s legs are uneven and do not touch the ground.

Overall, I find the CB2 team to be incredibly difficult to work with. I have spent almost 10k in their stores. Their staff lack empathy and basic communication skills. It is almost as they pride themselves in being intellectually dishonest. They over promise and under deliver. I would never recommend this brand to anyone.

William McNeal

First time here. We had lunch at the outside bar. The atmosphere was nice. The food was very good. The beer was fantastic. The service was great! We will definitely be back. Our server Caitlin was outstanding!!!