Crash Champions Collision Repair Burien - Burien, Washington

feavmexico9

I've taken 2 of my cars here now, and they have always been great. They're always super communicative. They let me know every step of the way through the repair process.

Elizabeth S.

I highly recommend crash champions. I was kept informed through the entire process of fixing my truck after my accident. They did a wonderful job

Kenneth G.

Everyone was very friendly and helpful. That's nice when your trying to deal with other issues going on because of an accident. They made at least getting car taken care of nice and easy.

Melissa L.

Jeremy was absolutely fantastic! His exceptional personality and demeanor truly stood out. Without a doubt, he was the highlight of my experience. His professionalism and genuine care made a significant difference. I believe Jeremy's presence significantly enhances your operation, and losing him would be a considerable loss.

On another note, while one of your front desk/customer service staff members was satisfactory, the other one fell short of expectations. During the three weeks my car was with you, I encountered the less helpful staff member, who unfortunately was quite rude and unaccommodating. Despite my inquiries about the completion time for my car, she seemed disinterested and unwilling to provide assistance. Moreover, upon receiving my car back, I discovered a malfunctioning window. Despite my concern, she dismissed it outright, refusing to acknowledge the issue. Her reluctance to seek assistance from someone more knowledgeable about vehicles was disappointing and frustrating.

In summary, Jeremy's exceptional service made a significant positive impact, while the experience with the other staff member left much to be desired.

Calen S.

Overall recommended if you need to take your car somewhere to get repaired. The employees are all really nice and professional. Repair was excellent. I walked away with confidence that my car was treated well and that I can take it back to them if I ever need anything again.

However, because there was minimal damage to my car, it felt like I was being talked into taking the insurance's check instead of getting the repair. Not sure if the guy thought he was giving me good advice; or, did he not want another car in his queue, or was he working alongside the insurance company to pressure me into taking the money in an attempt to avoid other damages being discovered?

Trish D.

I took my vehicle in for an estimate and it took them 2 weeks and me calling before I heard back. At the time of the estimate, a few pics were taken but there was no discussion. I was told “it was too late in the day. After waiting almost 2 weeks, I called and was told by the manager that they were so busy and he gave me a song and dance about how he had to stay at work until midnights to keep up. I finally got an email from the guy who took the pics and when I asked how long it would take to do the repairs, he told me he’d have to see the vehicle to be able to give me an answer but that it would most likely be at least 2 weeks! Poor business practices as far as I’m concerned and they apparently don’t want my business.

Jeremy K.

I’m sure they are nice people. But as far as the service they provided, 0 stars.

Horrible experience. Needed an estimate for my insurance to cover a claim.

Waited 4 weeks for an appointment. Waited 40 minutes for them to see me once I arrived on time for my appointment.

Told me they couldn’t work on it or give me an estimate.

Lamest experience at a body shop I’ve ever had.

sneakguapo

Amanda always greeted customers with a warm smile and genuine enthusiasm. Her ability to listen attentively and respond empathetically makes her a favorite among regulars. Amanda's knowledge, combined with her knack for anticipating customer needs, ensured that I felt valued and understood. Her positive attitude and willingness to go the extra mile turned me into a loyal patron. She consistently went above and beyond to resolve any issues with grace and efficiency. Amanda's exceptional customer service skills not only enhanced the experience but also created a welcoming and friendly atmosphere in the office. Thank you Crash Champions, I will for sure be back with any future needs! Would give 10 stars if I could!