Lowe's Home Improvement - Birmingham, Alabama

Desireé Marielle

Richard Q, from electrical and lighting, was beyond helpful when I came to get assistance with a lumbar project. He resolved my concerns. I am more confident and knowledgeable than before to embark on this project, thanks Richard!

Sarah Foss

Went here to take my toddler to the bathroom. I used the family restroom. This thing needs cleaning. And it was hard keeping my son on it because half the clasp was cut, so I could not strap him in.

May Sharma

Great experience buying a grill! Seth and Bethyl helped us get a grill it was already put together in the back! They were very patient with us! Amanda at customer service helped us tremendously and was so kind. We had some issues at self checkout and she was very knowledgeable!! And last but not least, Bill helped us load the new grill into our truck and even stayed and helped us strap the grill down!! Everything was great and people were so helpful and kind!!

Elizabeth Drumm

I never give online reviews but had a terrible experience with this Lowe’s and feel I have to warn others. I purchased an inflatable here in September. The store sold me a floor display at full price without my knowing. (I had already been in the store for an hour waiting with two restless kids due to either lack of training or hustle from the store associates by the time I realized they had just stuffed the floor display in a box.) When I set up the inflatable I realized it had a hole in the back with duct tape over it. It inflates, but I can’t believe it is the store’s policy to sell damaged products and charge full price without notifying the customer. I could have purchased a damaged inflatable from Facebook marketplace for a fraction of what I paid. What’s worse, the store management is accusing me of lying and will not offer me any compensation for the fraudulent practices their in store sales people are exhibiting. The store return process for other items I have returned also was abysmal and none of the workers appear to be properly trained on their systems or on customer service. I’m not sure what has happened to Lowe’s but I will not be shopping here or at any other Lowe’s again.

Dustin Tubbs

Went to check out, only cashier open, light on, she didn't speak at all and after I took all my items out of cart and placed on counter she said she's not open anymore. I said but your lights on, she just turned it off and said nothing else. I only come to Lowes for one type of screw Home Depot doesn't carry. But after this I searched Amazon and found product. Done with Lowes for good.

Chris Green

Tried to return an unopened item with the receipt as we needed a lighter color and they said it was past their return date and they Will not exchange it either as “ that will mess up their inventory “

Vasha Hunt

Helpful folks. I was looking for an adapter for a three prong 240v dryer to a 4-prong plug and the associated there guided me away from those adapters (they won’t work long term, are meant to be for short term such as RV parking) and advised a full cable change. Good experience there.

Paige Atchison

People there need customer service training and phone etiquette training. Both in and out of the store when I had to call treated like an inconvenience. I’ve spent thousands on appliances there over the years. One of which was a practically new Maytag washer that broke down just after the warranty period and couldn’t be fixed for the price of even a brand new.

I lost my prescription sunglasses in the store as I was attending to my special needs child manager there acted like it was an inconvenience to look for them. When I called about the install of my hot water heater was left on hold twice and hung up on both times. In short, go elsewhere.