Reliable Heating & Air, Plumbing and Electrical - Fayetteville, Georgia

robert H.

Joshua Kelly was by far the most detailed technician I've had. He was very punctual and patient. Loved his customer service!

Angie H.

Our technician Oscar is absolutely the best!! He does a great job & explains things to us so that we understand . He is professional, friendly & best of all is we trust him. I woukd recommend Oscar & Reliable to my family & friends. Thank you

Natika W.

I was very stressed about having to get a full AC replacement. We worked with Jared who made the process very easy and comforting by breaking down the finance options and answering any questions we had regarding the process. The installation team, Junior (forgive me, i did not get the other man'a name) did an amazing job as well. They also answered my questions and explained the system. They were very efficient! I would definitely recommend!!

Argene S.

Today was a BIG day for our house.
Our AC went out on us on a Monday.
Out with the 19yr old hoopty unit we have been keeping alive for so long and in with a new high efficiency lambo system. Ha
The new unit allows us to control the temp upstairs separately from downstairs that we didn’t have before. It has the UV light that kills the germs as well as sucks out the humidity that our classic old one didn’t seem to do.

The phone app is super “cool”. Ha

The Reliable HVAC Team was first class from A to Z.
We booked the appointment Tuesday night from their website, which very informative and easy. Jacob was out here the next mid morning to quote and scheduled us to install on Saturday, then they had someone reschedule so they bumped us up the next day.
Terrance and his install team was very professional and they explained every thing in detail and was spot on with when they would be finished and helped with the phone app set up. Jacob followed up with us to make sure expectations were met.
If you are in need of a new HVAC, call these guys. Jacob and his team was incredible.
Creating a cool beauty in our journey

Shawana D.

Not sure why Reliable Heating and Air have a five star rating outside of the service techs, the company lien policy is shady. I used them 2 years ago for AC unit, paid off balance 2 years ago and uncovered the company kept a lien on my property two years after I paid them in full. Now I have to chase down member services to remove it, 2 years later. If they operated with ethics they would have removed it once it was paid with urgency and not let it slip through their Admin cracks. I will not ever use them again. Buyer beware if you buy equipment through their shady finance plan. Cash only or nothing at all.

Marbo

Very disappointed with reliable heating and air. It didn’t start this way. I thought they were a good honest company for a while, now I’m realizing that they are showing themselves to be FOS. First off, my checking account was charged an extra 134.99 out of nowhere, along with my normal monthly charges . I have now called about it four different times and each time I’m told I will receive a return call with information about a resolution. No call ever comes in. They have basically stolen and extra 134.99 from my account and they feel that I will just forget about it. They have another thing coming. It’s not about the money it’s the principle. If they at least called me back and said they will credit it towards my account I would have probably accepted that but to give me the run around for three weeks now is unacceptable. I will handle this my own way on principle because I’m upset now and I wasn’t at first. Anyway, buyer be where, this is completely unacceptable and unprofessional.

Brit S.

Many thanks to the Reliable team for my seamless installation. Special thanks to my Salesman Rich McWhorter for working endlessly to ensure I was a satisfied customer!

Ira J. D.

I am a Reliable Heating and Air RELIABLE PROTECT PLUS service plan customer. I pay a monthly fee to cover all my service and maintenance needs. This is Reliable Heating and Air’s highest rated service plan, which includes Priority Scheduling. Sometime early Saturday AM, 11 January, the heat pump in my finished basement went out. I called Reliable Saturday morning and described my problem to the Call Center operator. I was told the soonest I could get service was Tuesday AM, 14 January, between 0800-1200. The Call Center said that they would check with Dispatching and see if there any earlier slots available, and would call me back with an update. I never got a call back. In the meantime it was 52 degrees in my finished basement this AM (22 degrees outside temperature). So it looks like I will wait at least 4 days for repairs to my basement heat pump. This is Priority Scheduling.