Best Pool Shop - Pasadena, California

Jan A.

Great company with affordable prices. A replacement Jandy pool unit was ordered and received within 24 hours! I highly recommend this company and my pool tech is now going to start using them because of their affordable pricing and delivery speed. Stop overpaying for your pool parts, these guys are not greedy! They are also a family owned company -- they will definitely get my future business!🤗

Edgar B.

BEWARE!! They have a 20% restocking fee and are not customer-focused. I ordered a rebuild kit for a Zodiac MX8 pool vacuum, which contained multiple parts. The parts were shipped, crammed into a USPS envelope. The various parts were bare, with NO Zodiac bags nor labels included. NOTHING was marked with Zodiac branding. I have been burned with non-OEM parts from others suppliers, so I expressed concern about the unprofessional way the parts were shipped. Bestpools became belligerent via email once challenged. I was not satisfied, so I requested a return authorization. I had to pay for the return shipping and then they kept 20% of my money. Poor customer service. Horrible experience. I will never order from them again.

And then, their response to my FACTUAL review, is to attack my credibility and call me dishonest. Pictures of the shipment attached. My actions were appropriate. The seller should not attack a customer for posting accurate reviews.

Angel S.

Awesome Company, we bought Replacement Sealing Rings for Pool Lights online. Called before our Purchase. Customer Service very friendly and helpful. Prices are unbeatable. Glad we found your Store.

Kevin K.

Great prices and service! I had my infant with me and they grabbed what I needed from the shelves and helped carry it to my car. Little things like this make a business stand out. Saved about 25% vs buying online, highly recommended!

Scott C.

Website was easy to navigate to find the part I was looking for. Pricing was fair. Completed the purchase and the part was received in the timeframe promised. Contacted the store to ask a couple questions and the person I spoke with was knowledgeable and helpful. Great overall experience.

Jaime R.

Worse online purchase ever. Stay away from these folks. Very unprofessional, condescending, arrogant, and never provide their name or employee ID when making personal attacks via email.

The wrong item was sent since it did not reflect picture on website. The item was wrapped in bubble wrap with no packaging! As a resut, the item was returned in same manner. Item was never installed, but the person (Mr. No Name) emailed that they have in-store videos of all employees and are able to detect if item was sent "used" or "new"... and according to Mr. No Name, item was determined to have been used. Utterly ridiculous.

How they remain in business is a mystery.

Rikke C.

Ordering was quick and easy and I was notified when the item shipped. The only problem I had, and it was not with Best Pool Shop, was that FedEx needed a signature and didn't contact me even though I was home at the time of delivery. After several failed delivery attempt and me paying extra to have it delivered on a certain day, AND being home every time I ended up having to go pick it up at FedEx myself. I received no phone calls at the time FedEx was at my door. But Best Pool Shop was great and I will use them again.

Wally M.

I purchased a pool pump keypad controller from this company, unfortunately it was the wrong part to correct the problem. When I requested a refund for the unused part here is the response email I received:
"Hello,
The product ordered is an item with no return policy.

We'll make an exception, IF the product is UNUSED/UNINSTALLED and is in its ORIGINAL NEW CONDITION with UNOPENED PACKAGING.
Any product that was plugged in just for testing is considered used and will not be refunded for.

Restocking fee will be a minimum of 50%.

If the product meets the specified condition and you agree to the restocking fee, you can return it

Make sure to write the RMA on the copy of the invoice we sent or on a piece of paper and put it in the return package.

Please DO NOT write the RMA on the product or the product’s original package since they have to be in original condition.

Please make sure to return an UNUSED/UNINSTALLED product with all the items/accessories/instructions it came with and the original product packaging - UNDAMAGED, in the same ORIGINAL NEW CONDITION you received it.

DO NOT WRITE ON THE PRODUCT’S ORIGINAL PACKAGING DAMAGING IT.

All returns are inspected.

There will be no refund if the returned product does not meet the specified requirements."

Here is the email response I got from Best Pool Shop, when I informed them I was posting a review:

Best PoolShop
4:22 PM (8 minutes ago)
to me

Let’s set the record straight. When you placed your order, you agreed to our clearly stated policies, which explicitly say that electrical items cannot be returned. This policy exists for a reason—because unfortunately, some customers, like you, try to take advantage by using a product and then demanding a refund.
You were offered a fair resolution: IF the product was unused, we would have gladly accepted the return. Clearly, that wasn’t the case and most likely you tried to take advantage of us and once we told you that you could not return a used product and the product returned will be inspected, you got angry. Instead of taking responsibility, you’ve chosen to leave a negative review, which speaks volumes about your intentions.
We enforce these policies not to inconvenience anyone, but to protect our business and honest customers from tactics like this. Customers like you—who disregard policies—end up raising costs for everyone else, and we refuse to let that happen.
We stand by our policies and our decisions. Please understand that we value our genuine customers and will ensure measures are in place to avoid dealing with situations like this in the future."