Hank & Frank Bicycles - Lafayette, California

Vanessa C.

We came in looking for bikes because we want us to know what was appropriate size for the toddlers and we were willing to buy and invest in bikes for them because they have shown an interest and we have biked a ton before children and we want to pass that experience to them

My partner is very affluential and always wants to go to nice places and I get super intimidated and kind of scared because we're going to walk out with like a high-end bike and not even know what to do with it. But let me tell you you can come here and there was no pressure .
And yes we left the store buying a bike!!.
But there was no pressure and all of these people were so welcoming to have two toddlers run around in their store and try on bikes and ride around and crawl on the carpet. And you know my kids know to not like touch anything or damage. Anything going to the store is a privilege and a special event so they're not like obnoxious but still they're toddlers and most the time when you go to the store they don't want anybody around. They don't want kids around touching everything with their dirty hats but these group of people were very kind. They spoke to our children as if they were normal people. They spoke to them with kindness, gave them eye contact and really encourage them to try the bikes

We ended up buying one bike for the 4-year-old and we brought in the 3-year-olds by hoping we could put training wheels on it and unfortunately with the make and model it was not able to put training wheels on it but they did try they weren't welcoming. They took the bike and you know but they were super informative and they explained their buyback program where it's a huge incentive to come and buy at their store. And you know this could be our spot for the long-term to come. I could see myself buying a new bike care even though I love my trek. You know Mom needs a new bike

Hobo F.

I'm an all-or-nothing kind of guy so i usually only rate 1 star or 5. Im torn on this one. I've never had a bad experience at a H&F store. I popped my cherry on the Lafayette store just before closing tonight. I get it, not the best timing but i had an easy request and they actually gave me a used part for free which is why we're not at 1 star. Why we arent at 5 stars has to do with the piss poor , superiority kind of attitude I was treated to. If you're still on the clock, be professional at the least. But seriously, get over yourself. I bet this 49 year old dude can spank you in a wheelie contest and definitely have paid my dues to cycling as a competitive sport and an industry.
On the other hand, i hate work, working and having a "boss" that always seems to get too caught up in being someone's boss. Anyway, thanks for the nuts! If i need anything else, ill probably hit up HF Berkeley

J M.

Excellent customer service and honest communication. I don’t come in often, but they make me feel like a long time customer anyway. Thank you Jesse and sorry for the headache;) Highly recommended.

Tom M.

Their bike mechanic Brendan acts like he owns the place!!!!

It's been a long time since I've seen someone who cares so much about their work and helping customers. I took my newly acquired bike down for pedals and ended up having an hour-long conversation where Brendan got me up to speed on modern mountain bikes and thanks to the time of day he had time in his schedule to give me a safety check and tune-up. Excellent work, fair price, and expert knowledge and skills. Will never go anywhere else!

Ali A.

I’m paralyzed from the waist down took my manual wheelchair in earlier today and had to get my spokes on my wheels fix and got it done I appreciate it them if anybody wants to get your wheelchair repair take it to them

Judy P.

I highly recommend this bike shop. They did an excellent job tuning up my bike. And, import, their customer service is exceptional. It is such a breath of fresh air to interact with people who listen and care about their customers.

Zahid A.

Really nice shop, very friendly staff, excellent prices. Just want you want in a bike shop. Thank you!

Michael T.

Amazing store and fantastic service. I needed a service for my son's bike and they did it in 2 hours without an appointment. Very professional and friendly.