National Payment Processing - Stockton, California

Tom

A really bad experience with this place. They are going on my apps and phone and phishing, malware and basically trying to mess up my apps and phone. Micromanage the employees created a very toxic environment. Treated me like I was a kid when the Owner sends all the employees negative emails everyday. Just set me up for failure. Now they are messing with my personal stuff. Google does have a privacy policy. Really messed up. Asked me to do things that I didn't have access to and then of course I got a negative email. In sales or customer service time is everything. Time and positivity are important in this line of work. I am shocked 😲😳😳😳 of how some people just don't get it.

Deborah W.

I have been working with NPP for 8+ years. They have been very good with quick response time and adjusting rates & fees. They have a truly "free" loaner terminal program that has been a fantastic savings feature when the chip became necessary for business owners. In addition to the company being great to work with, my relationship manager Angelina, is very knowledgeable on products/services available. She's a great listener and always willing to see how she can be of help. Great team!!

Tuyen T.

This is a scam company. Poor customer service, Angelina should do her job better, and stop making clients call customer service(because customer service wasn’t helpful at all. Customer service can’t guide the client to resolve their issues) I have been with NPP for almost two months and my machine hasn’t been finishing set up. The agent was not responding, all I know is Angelina can’t even resolve the issues besides making me call customer service.
And now, when I decided to close up my account. They try to keep my account running till September(so they can charge me more) even though I canceled on the 1st, and they claim that I have been processing 25 transactions on the 1st. I ask them besides my cancellation fees there is anything else. They said they don’t know, but for sure I have to keep my account 1 more month and pay $25 fees since this month's process is under 10 thousand dollars. If I could give NPP 0 stars, I would, because this is a non-responsible company, and try to take your money as much as They can. I was with 3 other processing companies before NPP. In 10 years, this is the first time I got a processing company scammed, and poor customer service like this. I DO NOT RECOMMEND this company. There is a lot better company out there!

Moises T.

Angelina has been a wonderful person to work with. She has been extremely patient and very pleasant person to speak with. She definitely has learned well her position and continuously provided prompt attention when needed. She is definitely an asset to NPP. Pleasure working with her.

Thank you for allowing feedback from your agent.
Moises T.

Pamela T.

Staff very rude, specially the Supervisor Charmel, they been charged me for over a year for inactivity fee $15 + $25 for monthly fee. When I request a refund the Supervisor denied. Clearly the statement said” THIS IS NOT A BILL”
Dont recommended this company at all. Im glad to have another merchandise provider.

Shawn G.

Angelina and I have been a teammate for years, Keep me updated with knowledge and new system that is provide NPP.

Truly appreciate her dedication to our business and all of changes that improve our relationship with our merchants.

Thank you for being, a Great Relationship Manager, you are reason that, Spyglass Business Services, prefer bringing our merchant to NPP.

Jeff H.

I have worked with Angelina for several months now, and have found her great to work with. Always pleasant and helpful. The free terminal placements and multiple other services make them a great company to work with!!

nelson M.

Angelina, is one of the most professional associates I have had the privilege of working with.
She goes above & beyond her part and always in a great energy and attitude.
We are blessed to work with her.