Bloomingdale's - Santa Clara, California

Michael W.

Many people no longer want to shop at department stores because they can't find what they want. But this is not the case in Bloomingdale’s at Westfield Valley Fair Shopping Center in San Jose.

All the items in Bloomingdale’s are displayed very well. The clothing is beautiful, and the household items are well-exhibited and eye-catching. I loved to shop in a department store like this. I guess department stores are not a thing of the past. It is how they want to position themselves.

JULIA G.

⭐️⭐️⭐️⭐️⭐️
Fantastic Registry supervisor Carlos! He made perfect shopping for our newborn baby. He got a master plan for us. Thank you. The Bloomingdale's team needs to know this!

Quang D.

I used to work retail and oh my, the people who work here are subpar. How did these people get vetted to work here is beyond me… My wife and I went to buy a perfume for her, but after waiting for 30 minutes, no one asked us if we needed any assistance and we had to flag someone down. Turns out, the fragrance staffs were just twiddling their thumbs and talking among themselves. We eventually bought a perfume but it turns out to be defective. We brought it back to the store and the Asian girl there was not very welcoming. My wife wanted to switch to a different fragrance and she kept switching, and this girl was not very comfortable…so much that I had to tell my wife jokingly “make up your mind!” Because I could tell this girl was not having it…The only reason we even shopped there was because of our gift card. I’m taking my business elsewhere, my goodness!

Truth I.

Today, I visited the Armani counter, and while trying on a lipstick, I encountered an uncomfortable situation with Miss Marissa. She repeatedly asked if I needed help, and after I declined, she continued to hover and touch everything I had touched. At one point, she took a box to the back after I accidentally got lipstick on it and was wiping it off, as if she thought I was going to take something.

Throughout my visit, Marissa followed me around, making me feel surveilled and judged. This behavior made me extremely uncomfortable. Additionally, I did not appreciate the way she spoke to my mother and me. My mother inquired about a large bottle of perfume, and Marissa dismissively explained that they are only produced based on sales performance, rather than offering helpful assistance.

As a loyal customer who has spent a considerable amount at this counter in the past, I felt unsupported and unwelcome. It’s disheartening to feel that as women of color, we were being unfairly monitored and judged the moment we walked in the door. This experience has made me dread returning to shop here, and I hope this feedback will be taken seriously to ensure better treatment for all customers moving forward.

JR M.

Wow, just wow! Finally had a chance to go check out the newest Bloomingdales at Valley Fair. Talk about impressive! Department after department of the finest clothing, apparel, accessories and so much more. Loved the City in a City idea with one large Bloomingdales but hundreds of individual stores inside, it was refreshing and a welcome change. Store associates were accommodating, positive, cheery, what's not to like here?

David D.

I've been on the hunt for new bedding sheets, but had no idea where to start, so I decided to visit Bloomingdale's. Vicki was incredible. She patiently guided me through all the options and helped me find the perfect set. She was very nice and made the whole process very easy!

Ally L.

The newest department store on Valley Fair, conveniently close to the newest parking garage. It doesn't have as many brands as Nordstrom, the deals aren't as good, and the service is spotty.

The bathrooms are strategically placed in inconvenient places and there is usually a salesperson next to them. I'm not sure what to think.

I do like the selection of sneakers on the top floor as well as the home goods section.

jamesjv9 H. C.

Great store I love it. The lady in handbags is wonderful. Her name is Gina. So kind and helpful. A great shopping experience.