Digital Federal Credit Union - Waltham, Massachusetts

Discover the Benefits of Digital Federal Credit Union: A Comprehensive Guide

Main Services

• Insurance: DCU offers a range of insurance services, including auto insurance, home insurance, and life insurance, to help protect your assets and future.
• Investments: Our investment services allow you to grow your savings and achieve your long-term financial goals with a variety of investment options.
• Branches & ATMs: With over 20 branches and 2,800 ATMs across New England, you can easily access your money and conduct financial transactions.
• Borrow: From personal loans to mortgages, DCU offers a range of loan options to help you achieve your financial goals.
• Support: Our dedicated customer support team is available to assist you with any questions or concerns you may have.
• Services: Our services include account opening, account management, and financial planning to help you achieve financial peace of mind.
• Membership: Become a member of DCU to enjoy exclusive benefits, low rates, and personalized service.
• Free Checking: Enjoy a free checking account with no monthly maintenance fees and no minimum balance requirements.
• HSAs: Take advantage of our Health Savings Accounts (HSAs) to save for medical expenses and reduce your taxes.
• Visa Debit Card: Use our Visa debit card to make purchases, withdraw cash, and access your account funds.
• Greenlight Debit Card: Our Greenlight Debit Card is a convenient and eco-friendly alternative to traditional debit cards.
• Primary Savings: Earn competitive interest rates and enjoy easy access to your savings with our Primary Savings account.
• Advantage Savings: Our Advantage Savings account offers flexible terms and low rates to help you achieve your savings goals.
• Smart Savings: Our Smart Savings account is designed to help you save money and achieve financial stability.
• Money Market Savings: Enjoy a low-risk investment opportunity with our Money Market Savings account.

Location and Access

Digital Federal Credit Union is located at 130 Lexington St, Waltham, MA 02452. This address is easily accessible by car or public transportation. The credit union has a wheelchair accessible entrance and parking lot, making it convenient for all members. The nearest T station is the Waltham Center Station, and the credit union is also within walking distance of the Waltham Common.

For those who prefer to drive, there is a parking lot available on site. The credit union is also open to visitors and welcomes walk-ins. Our friendly staff is always happy to assist with any questions or concerns you may have.

Featured Characteristics

* Wheelchair accessible entrance and parking lot
* Wheelchair accessible parking lot
* Cash advance available
* Conveniently located near Waltham Center Station
* Easy access to ATMs and branches
* Wide range of financial services and products
* Friendly and knowledgeable staff

Practical Information

* Address: 130 Lexington St, Waltham, MA 02452
* Phone: 800-328-8797
* Website: dcu.org
* Hours: Monday - Thursday: 8:30am - 4:30pm, Friday: 8:30am - 5:00pm, Saturday: 9:00am - 1:00pm
* Drive-up hours: Monday - Friday: 8:30am - 5:00pm
* Online banking: available 24/7

What Our Members Say

Digital Federal Credit Union has 126 reviews on Google My Business, with an average rating of 3.2/5. Here's what some of our members have to say about their experience:

* "I've been a member of DCU for over 10 years and have never had any issues. The staff is friendly and knowledgeable, and the rates are always competitive."
* "I love the convenience of being able to access my accounts online and through the mobile app. The customer service is also top-notch."
* "I've tried other credit unions in the past, but DCU is the best. The fees are low, and the services are top-notch."
* "I was hesitant to switch from my old bank, but DCU has exceeded my expectations. The staff is friendly, and the branch is always clean and well-maintained."
* "I've been a member of DCU for over 5 years and have never had any issues. The rates are competitive, and the staff is always willing to help."

Overall, Digital Federal Credit Union is a reliable and trustworthy financial institution that offers a wide range of financial services and products. With its convenient location, wheelchair accessible facilities, and friendly staff, it's the perfect choice for anyone looking for a credit union that truly cares about its members.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.