Beverage Factory - San Diego, California

Greg Buczkowski

got my new kegerator 3 weeks ago (Model: Z163S-2NK) and absolutely love it!!!

ran new electrical and my co2 line to the basement.

Joseph Cescolini from sales helped me out with the purchase and answered all my questions.
only negative I have is if the cooler is not running to cool the tower, the 1st beer comes out foamy but after that it's completely fine. ended up ordering a booster fan from Amazon($25) that with run 24/7 to keep the tower cool so never any foam 1st beer pour

Keith Weisz

After looking at free standing wine chillers for a while, I found Allavino from Beverage Factory. The sales support was extremely helpful, unlike competitors, in helping to choose the right unit for my specific needs. They actually directed me to a unit different than the one I called about which was less expensive and a better fit for my needs. From a customer service perspective, anyone can do well when no issues arise. I had an issue with my shipping, they were responsive and fixed the issues quickly and followed up as well. The contracted white glove delivery was excellent, and the unit is in place in my basement, balanced and ready to go. I highly recommend Beverage Factory.

David Murray

First off, I want to be perfectly clear that this unit was advertised and shipped as a homebrew kegerator. This means it should ship with connectors that would accommodate homebrew Cornelius kegs, not commercial Sanke kegs. It did not. There is not even an option to pick out different connectors. Nor should there be, because presumably it would ship with the correct ones. The model I purchased is model HBK309X-2NK. As of this writing, it is still available and you can visit their website and see this for yourself.

The 29/32"-14 female adapters at the end of each liquid line needed to be cut off. Since they were crimped to the hose with a machine, rather than a removable clamp, these fittings were essentially useless at that point.

The beer line has a 3/16" ID, yet the ball lock keg couplers are 1/4". This made it necessary to either force the 1/4" coupler barb fittings into the smaller line, or buy more fittings. Since I was able to get the barbed fitting into the tube with some effort, I took that route, only to then discover the included plastic clamps were too small to work. Now I needed to find small hose clamps to get by.

All in all, this proved to be a frustrating experience. It did not have to be. Had the Beverage Factory actually looked at the bundled equipment they were selling, these frustrations could have been avoided. Including 1/4" swivel nut fittings at the end of each beer line would have solved the problem. Including 3/16" barb to 1/4" swivel nut adapters would have also solved the problem. Bundling ball lock keg couplers with 3/16" barbs would have worked. Unfortunately, none of these options were implemented, and it winds up making for a poor end user customer experience.

Preston Fitzgerald

Beverage Factory helped me give a great Christmas Gift! Kaylyn went above and beyond to help me with a last minute part upgrade as well as a warranty part exchange. Both of these were resolved as quickly as possible. Product is exactly as advertised. Build quality and instructions are good. Shopping experience and support top-notch. We will absolutely shop with them again in the future.

Only minor note: the kegerator did not come with clamps for the air lines. Thankfully I spotted this early and picked some up because we needed them. There are thumb-screw style ones on amazon that are fairly cheap and work well.

Amanda Parks

Our Kegorator screen started malfunctioning, and eventually the unit stopped cooling (within 3 months of having it). Kaylyn from the support team helped us out tremendously from start of issue to finish and replacing the cabinet. We are very grateful to have our kegorator back up and running!
This company was very quick to resolve the issue. Hoping the replacement lasts much longer!!!

Greg Peterson

Very satisfied customer. Joseph is a great sales associate who answered my questions and made the purchase experience easy. Unfortunately, there was a warranty claim upon arrival. However, Hannah in customer support was excellent and I am happy with the resolve.

Jeffrey Brazzle

Shout-out and kudos to Kaylyn! She was great when handed a mess. Kaylyn worked the problem with my order with the utmost professionalism, placing my satisfaction above that of other parties and wronged a right. I have been doing business with Beverage Factory for around five years. Regardless of third-party mishaps, it's good to know that Kaylyn is there to assist and take care of you. Best wishes to you and the team!

Judy Roper

We purchased a wine fridge from the Beverage Factory. I have been working with Denise regarding delivery, setup, etc. She has been so great in responding to my questions and working with the shipper to make sure that the actual delivery is handled to our satisfaction. It is a pleasure to actually receive this kind of personalized service.