Cinnamon Energy Systems - Los Gatos, California

Severin F.

We went with Cinnamon for a 12 panel system with Enphase micro inverters and two 5P batteries, and are very happy with the system and the support we've received from the company. They distinguish themselves from other solar installation companies by providing dependable follow through, reliable communication throughout the design and installation process, directly employing all workers, quality of installation, and by being a truly local company (based in Los Gatos). I highly recommend them to anyone considering solar in the Bay Area.

The salesperson was professional, knowledgeable and helped us work through the options for our system. Of course, the sales people for ALL the solar companies are going to be super helpful because they want your business. One thing that Cinnamon did better than other companies during the sales cycle was to not pester us to death with calls and emails. Other companies continued to call repeatedly even after I informed them we had already signed on with Cinnamon. So irritating... Our Cinnamon rep stayed in touch but avoided being annoying. Also, unlike some other companies, Cinnamon didn't use any high-pressure tactics ("If you don't sign up by the end of this week, blah blah.")

Where I believe Cinnamon really sets itself apart is how the company executes after the sale. If you've ever had a contractor that you had to keep calling, or who set expectations and then didn't follow through, you know how frustrating that can be. With Cinnamon, the communication and follow through was nearly spotless. There was one incident where the person coming out for our pre-design inspection was late and didn't call to inform us. But other than that, the company did everything they said they would do when they said they would do it (or earlier). Whenever we had questions, someone always responded promptly. They guided us through the permit process, inspection process, and getting our PG&E plan changed. At every stage of the project, our expectations were set and then met or exceeded.

I am also very happy with the quality of the installation. The crew scheduled two days for the installation, but completed the job in one. The quality of the work appears to be very good. Everything was done to plan and all the components are laid out very neatly. Note that in the photos, Cinnamon offered to paint the conduit to match the house but we declined. One tip: if you don't want conduit visible on your roof, make sure that is part of the initial design (before you sign the contract) so the contractor can estimate the extra labor to hide the conduit as part of their work. Our house has old wiring, so we did experience problems with a few breakers tripping. It happened twice. This created some inconvenience because the problem occurred at night. For example, one breaker would trip immediately after we started our microwave oven. So that night, we had to heat our dinner in the oven. Inconvenient, but not the end of the world. But the electrician was able to resolve each incident the next day. Overall, the crew was professional and took pride in their work. And as I mentioned previously, everyone is a Cinnamon employee. I'm not saying all subcontractors are bad; I'm sure many do excellent work. But for us, having subcontractors in the mix introduces possible quality and reliability concerns, so we liked that all the work was done "in house."

Since the installation, the system has been running reliably and we are delighted with it. I enjoy using the Enphase app to monitor the energy production and storage. I especially like the micro inverters so that I can see how much energy is produced by each panel, and because if one of the micro inverters fails, the remaining panels will continue to function.

Again, we are very glad what we went with Cinnamon. I don't think we got the lowest price, but their price was competitive. We chose Cinnamon because we value supporting a local company and also enjoy the peace of mind that comes with knowing they do (and stand by) all their own work.

Melanie N.

We had a good experience with Cinnamon Energy Systems, starting with our initial contact with Jessica Stephenson who was highly professional. Noelio Salinas and James Del Real did a very good job with the installation of our back up batteries. They were punctual and courteous. Jonathan Munoz, was very helpful in making sure that the system was up and running.

Kenneth L.

My solar installation with Cinnamon Solar was top notch! From the office folks to the field crews, their work was exceptional. On a scale of 1 to 10, I give them an 11! Their communication with the client was excellent!
I love my system with the Powerwall 3 Battery.

Bob C.

I have been thoroughly impressed with Cinnamon Energy Systems from the first contact with their Solar Panel/Backup Battery team and their HVAC team to the quick installation and follow through to complete the project quickly and finalizing the needed inspections. Cinnamon Energy Systems is a professional team that made my project seem like the most important project they were working on. Their communication is top notch.

David J.

Cinnamon Energy installed a heat pump HVAC in my home to replace my 25+ year old heat only natural gas furnace. I now have a ducted system (all ancient ductwork was replaced) plus a minisplit in my master bedroom. I called Cinnamon because I had a 15 year old solar system, and other HVAC companies didnt seem to know much about solar. On the other hand, Cinnamon had more reviews and references as a solar company than as an HVAC company. But Cinnamon seems to be ramping up its HVAC business, and the HVAC salesrep / designer / lead Daniel outhustled and outworked the other companies I interviewed for bids. He spent far more time in my home asking and answering questions than other visitors. I believe I have a more custom and thoughtful system at a competitive price. It is working well after 2 months, and Cinnamon has stayed with me through the (successful) permitting process. My lead installer was Jose, who was professional and did a high quality job.

Claire T.

Excellent installation of a mini split system. The system works very quick and efficiently using much less power than our AC downstairs. Cinnamon, its representatives, and installers are top quality. Very neat work.

Michael W.

Jessica Stephenson reviewed our energy consumption and home energy needs, surveyed our roof and surrounding area, and then designed a solar system, including 2 Tesla Powerwall 3 batteries. One of our primary goals has been to deal with the erratic power outages from the grid, and we have moved seamlessly through the four power outages (two were for multiple hours) since our system was activated 4 months ago. We are pleased with our system so far and have recommended Cinnamon to two of our friends.

Delores G.

Cinnamon energy supported me with removing and reinstalling my solar panels they communicate with my roofer and kept me fully updated on the process. The entire team was very helpful and friendly I would recommend them they’re a top company.