Eastern Municipal Water District - Perris, California

Address: 2270 Trumble Rd, Perris, CA 92570, United States.
Phone: 9519283777.
Website: emwd.org
Specialties: Water utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 145 reviews on Google My Business.
Average opinion: 1.7/5.

šŸ“Œ Location of Eastern Municipal Water District

Eastern Municipal Water District 2270 Trumble Rd, Perris, CA 92570, United States

ā° Open Hours of Eastern Municipal Water District

  • Monday: 8 am–5 pm
  • Tuesday: 8 am–5 pm
  • Wednesday: 8 am–5 pm
  • Thursday: 8 am–5 pm
  • Friday: 8 am–5 pm
  • Saturday: Closed
  • Sunday: Closed

Eastern Municipal Water District Overview

The Eastern Municipal Water District (EMWD), located at 2270 Trumble Rd, Perris, CA 92570, United States, is a vital water utility company catering to the community's water needs. With a direct line to customer service at 951-928-3777, residents and visitors can easily reach out for assistance or inquiries. For those looking to delve deeper, the company's official website emwd.org offers a wealth of information about their services, initiatives, and community engagement.

One of the notable features of EMWD is its commitment to accessibility. The district boasts a wheelchair-accessible car park and an entrance that is fully accessible to individuals using wheelchairs. This inclusivity extends to payment methods, where customers can utilize Debit cards, NFC mobile payments, and even Credit cards for convenience.

Customers have shared their experiences on Google My Business, leaving a total of 145 reviews. The average opinion, however, is somewhat mixed with a rating of 1.7/5. This varied feedback suggests there may be areas where the district excels but also opportunities for improvement.

For anyone seeking information about water services in the Perris area, EMWD is a key player. The district's specialties lie in providing reliable water supply and managing the district's water resources efficiently. However, the mixed customer reviews indicate that it might be beneficial for prospective customers to reach out directly through their website for the most current information and possibly to voice concerns or suggestions.

šŸ‘ Reviews of Eastern Municipal Water District

Eastern Municipal Water District - Perris, California
Diana S.
1/5

I got a bill for $1,800 dollars. My most expensive bill ever (since Feb. 2021) was $117. I called and they said it was a leak from 12/1/2024 to 1/2/2025. There was no visible leak (especially of that magnitude) so I called my plumber to make sure it wasn’t one I couldn’t see (maybe foundational). My plumber came, checked my house out and said there was no active leak and no signs of a recent, very large one. He noted this on my invoice which I then forwarded to EMWD. They gave me a ā€œcourtesy creditā€ that brought down my bill to $540. They expect me to be happy with this but I am furious. How can they claim there was a leak that totaled $1,800 and refuse to send someone to verify the meter or look for the leak? I did not choose this company, they have zero incentive to treat their customers well. I would say don’t choose them but we have no choice, at least not yet.

Eastern Municipal Water District - Perris, California
Mike M.
1/5

The goddamn website NEVER works. I am sick and tired of always having to call to find out what my bill is for the month. I don't know why they don't have an app like every other utility company.

Eastern Municipal Water District - Perris, California
Ithzanna R.
1/5

I hate them so much. My bill is coming out to a $ 1000 a month. Because there are saying there is a leak and a constant water usage. I had a plumber come out they told me that they did not find no leak. There even drilled underground to check this. And then I call two people tell me there that there is no constant water usage and everything looks normal water usage. And then some else says that there is so much water usage and never stops. Now i'm getting two different storys. They even sent a tech out to see if there is something wrong with my meter. And when he comes he said everything is working and see no high water usage being used that it looks like a normal amount. Now I have to take this to small claims . Because they are trying to scam people. They are the worst.

Eastern Municipal Water District - Perris, California
Sean M.
1/5

It's impossible to pay your bill online. The website never works and gives a message saying IT was notified about the issue, yet the issue persists for months on end. Paying by phone is awful. You are never able to speak with an employee, and the AI registers extra numbers so you keep having to re-input them several times and the call ends up taking 15-20 minutes.

Eastern Municipal Water District - Perris, California
Elizabeth E. L.
1/5

Moved into a new place and was told to turn on services 24 hours before lease start. I did so with all utilities. Didn’t realize till I moved into the property the next day that water was shut off to the property. I call and they say there’s a past due balance from a past tenant and water can’t be restored until the bill is paid. I call the property management company and they say it’s taken care of. Was told I had to wait the weekend and Labor Day holiday without water since it wasn’t dealt with earlier. That means no toilets, no showers, no drinks, no dishes no nothing for four days. Finally Tuesday morning I call and they say that there’s an alert on the account due to the past due from the past tenants. Property management has to call them again. I call again and they say water is to be turned on same day. We are now Wednesday, literally five days with six kids and over 100 degrees out with zero water. They still haven’t turned it on!! This is inhumane! Who do I contact to have water restored to a property that I just moved into! This shouldn’t be legal!!

Eastern Municipal Water District - Perris, California
Peter D.
1/5

Have autopay setup. Changed the card on the account because the other one was compromised so the bank sent me a new card. Account didn’t autopay that month and I didn’t find out until I got a bill with a $25 late charge. Why the new card wasn’t charged is beyond me but the website looks like something I built in middle school so maybe that has something to do with it.

Eastern Municipal Water District - Perris, California
Theresa P.
1/5

I called today. They said they can get someone out within 72 hours. If it is a water box problem I will not have to pay for the water pouring out but if it is my irrigation line then I have to pay for it. Why can't they just tell me the problem so it can get fixed and I'm wasting all this water.

Eastern Municipal Water District - Perris, California
Ray J.
1/5

Despite the fact that I use my property solely as an office and do not consume water there, I have been receiving excessively high water bills every month.

When I initially contacted the company to address this issue, they informed me that I would have to pay for someone to investigate. Due to the high costs, I decided to disconnect the water service to the office entirely. However, even after disconnection, I continued to receive bills indicating water usage.

I called the company again to clarify how there could be water usage if the service was disconnected. They finally sent someone to investigate, and it was discovered that a broken valve had been leaking water, causing the meter to read usage inaccurately. This issue persisted for a year and a half, during which I was overcharged significantly.

Despite this clear error on their part, the company has refused to refund any of the money I was overcharged. This level of service and accountability is completely unacceptable.

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