Lafayette Pack and Ship + Print - Lafayette, California

Address: 3559 Mount Diablo Blvd, Lafayette, CA 94549.
Phone: 52847444.
Website: lafayettepackandship.com
Specialties: Shipping and mailing service, Fax service, Mailbox rental service, Notary public, Passport photo processor, Print shop.
Other points of interest: Curbside pickup, In-store pickup, In-store shopping, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, LGBTQ+ friendly, Transgender safespace.
Opinions: This company has 37 reviews on Google My Business.
Average opinion: 4.8/5.

📌 Location of Lafayette Pack and Ship + Print

☎️52847444

⏰ Open Hours of Lafayette Pack and Ship + Print

Monday: 9 AM–6 PM
Tuesday: 9 AM–6 PM
Wednesday: 9 AM–6 PM
Thursday: 9 AM–6 PM
Friday: 9 AM–6 PM
Saturday: 10 AM–4 PM
Sunday: Closed

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👍 Reviews of Lafayette Pack and Ship + Print

Lafayette Pack and Ship + Print - Lafayette, California

Tim J.

5/5

Needed a digital passport photo, UPS store had no clue, and couldn't do it. Called Sue, more than eager to help. The govt picture interface is difficult at best, the digital picture they gave me didn't pass. Went back the next day, they printed the two copies of my photo, and all's good. Both Ian and Sue are outstanding and a pleasure to work with.

Alexander A.

5/5

I cannot recommend lan and Sue's shipping business highly enough. I used their services to ship a valuable watch, but unfortunately, it was stolen during transit with USPS. While the insurance claims process turned out to be incredibly complicated and dragged on for five months, lan and Sue went above and beyond to support me every step of the way.
From the very beginning, they were proactive, compassionate, and professional. They checked in with me regularly about the status of the claim and even followed up with USPS on my behalf countless times to ensure no detail was overlooked. Their persistence, expertise, and genuine care made a stressful situation much more manageable.
Thanks to their tireless efforts, the claims process ultimately had a positive outcome, and I'm incredibly grateful for everything they did to help. If you're looking for a shipping business that truly cares about their customers and takes pride in providing exceptional service, look no further than lan and Sue. They are a rare gem in the industry! Thanks again Ian and Sue

Ali H.

5/5

I hate shipping DHL items, it’s never convenient. Well I might be taking that back if all shipping experiences are as lovely as going to the Lafayette Pack and Ship!! I had a label and a package and assumed I’d need to buy packing tape and probably even be charged for the scissors used to trim down the label like other stores. Not so! Very pleasant experience with this shop, and appreciated the detailed explanation from the gentleman who helped me with my DHL return. Great experience!

C M. M.

5/5

I was in the area attending a relatives funeral and working to distribute personal items to family members. I needed to ship a much loved children's rocking horse from CA to FL and was not sure the best way to get it there. I spoke to Ian and he assured me he could get it there in one piece and would make sure to pack it safely. He did not disappoint - it arrived safe and sound and we are grateful that the sentimental item is now in its new home. Thank you!

Kaitlin J.

5/5

We had a great experience here. I had several items to ship fro California to New Orleans including a piano and a large painting. They took the time to explain to me how they would crate everything and package it safely. They also kept my items on hold and waited to ship them until I returned from my trip. Great service, friendly people 10 out of 10 would recommend!

Samantha M.

5/5

The owners, Ian and Sue, are genuinely some of the nicest people i’ve ever met. They helped me through the entire process of shipping a lot of my belongings across the country because I essentially know nothing about it. Not only did they help me unload items from my car and let me use part of their space to reorganize my stuff, but they then helped me pack most efficiently and with the intent of wanting to save me as much money as possible. By the end (or first two minutes) I wanted to just be their friends as they are so lovely and funny. The stress of having to pack and ship everything on my birthday (due to moving the next day) almost had me breaking down and wanting to cry but they instantly turned that around for me without even knowing. 10/10 I wish I had more to ship just so I could say hi to them again.

leslie O.

5/5

The customer service here is fantastic! It is a pleasure to come here for my shipping needs. They are well stocked with supplies, plus they have a wide assortment of greeting cards. Most importantly, the staff is very friendly and helpful.

Bill T.

5/5

What a pleasant experience it was to meet Ian! My granddaughter and son-in-law were stuck in Europe with an expired passport. We needed an emergency passport application notarized before they could board a flight back to San Francisco. I contacted Ian and explained our situation. He generously offered to reopen his store after closing hours so that we could get the document notarized, scanned, and transmitted. He wouldn’t accept a tip - he was simply happy to help us in our time of need! Great guy! Solid citizen! The world needs more Ians!