Michele G.

Why they tie your bags shut for online orders: I got half a portion of beef, orange chicken was hard to bite thru and my chow mein was 90% veggies. I wouldn't know it was chow mein if I didn't order it. All noodles just on top! Did I get whatever because I didn't see them make my plate? It was NOT the end of night. 3 customers ordering when I went in to pick up. 11 days & no reply to a complaint online. I found Mr Chow makes better chow mein.

Houston M.

Soggy orange chicken and the cashier Jonathan was very rude to me when I had asked for chopsticks. Gilroy location is much better and worth the drive every time.

Austin J.

if you see a manager names Jeanne working in a black shirt DO NOT ORDER! she will give you the smallest portions even though you pay extra for "premium" proteins! i got one piece of chicken when i ordered the chicken teriyaki, then when i questioned the portion size she ignored me and continued to walk to the back left corner to her computer.

Stephanie D. L. R.

The staff was friendly, when they were ready to help me. I walked in and was greeted with a brief smile but had to wait about 6 minutes before verbally being acknowledged. A small "We'll be right with you" would have been a warmer welcome. They appeared to be barely be opening and setting up as there were only a handful of options ready to serve about 10:40am (our arrival), but they had opened at 10am. We had to wait for some of the entrees we chose (about 15min), but more than expected and without a wait time provided. If I had been given the estimated ready time, I likely would have adjusted my options.
Besides a few hard crunchy rice bites the food was great and will possibly visit again.

Darien G.

I know that one doesn't go to Panda Express for authentic, great Chinese food but it is usually reasonably good and the prices aren't too bad. The wife and I have been to Panda's all over and the experience you get is pretty much the same. Well we've been to both of the ones here in Morgan Hill and they both kinda suck. Not sure why but the food always seems like it's been sitting too long or something.

Tonight we decided to come in because it was 9pm and many of the restaurants in Morgan Hill shut down about that time. I looked at Panda's website and it said that this one was open until 10pm. Great, we've got an hour before they close! Well we walk in the door at 9:06 and about half of the dishes are either empty or look like they've been there WAY too long. The beef dish I was looking to get had about 3 pieces of meat in the tray that looked like beef jerky. I asked the guy at the counter if they were making more and he said the the cook told him that they weren't making any more food. I get it, it's a Saturday night, you're teenagers and you want to go home and party or play video games or something. Also no one likes to waste food. But gimme a break it's about an hour before closing! The kid tells me that they usually shut the kitchen down about 45 minutes before closing. I look at my watch and it is now 9:07pm. I say, "It's not 45 minutes before closing it's only 9:07." He says, "Look I'm just telling you what the cook said." Not only that but look at the picture I took. The beef had obviously been sitting there for at least 20 minutes. So basically they like to shut down about an hour and a half before closing.

So I turned around and walked out. I can understand if it was 9:45 or even 9:30. But it was 9:07!!! You don't close for another 53 minutes! Customers should be able to get the food they want and not be forced to eat something that's been sitting on the steam table for half an hour! This is unacceptable. Not only will I never go to this Panda Express ever again, I will probably not go to ANY Panda again!

Sara

A little pass 10am ..they open at 10am ..only beef and broccoli and King Pao..was ready to sell...not even the white rice wasnt Ready...all others still cooking ..better to open at 1030...if you're lagging on preparation. Happens more often .at this location

A L.

I loved my experienced from the moment I walked in and was greeted kindly by Albert. He was quick and kind and didn't miss a thing in my heavy order. Then he passed my order to Jake the cashier and he rang me up happily and kindly. I am so glad he asked me for a drink and sauces which he happily sold to me. I will keep coming to panda express wonderful service.

Mirhad B.

This spot is a joke been coming here for quite some time, and every time they are out of food portions and they make you wait 10-15 minutes today I had a case where I was waiting almost 20 minutes after paying while the clerk at the register was helping costumers and my food was ready and sitting on the side, and their chow-mein should be called chow-green how much salad they started adding it’s horrible this location will not see me anytime time soon.