Picnic Time Family of Brands Inc - Moorpark, California

Amy B.

I like their selection and they have excellent customer service. I had an issue with a product I purchased from them and they resolved it very quickly and professionally. They treated me as if I mattered as a customer, and I will definitely order from them again.

Rachel F.

Best customer service ever and they stand by their product warranty. I own one of their camping chairs and needed to process a warranty claim and the process was simple and the warranty claim was handled quickly. They stand by their products and I will definitely purchase through them again!

Brian C.

Excellent customer service!

We were gifted a basket from Picnic Time a number of years ago and were looking for a new one after the handle clips started to come out and we stained the liner.

I came across the lifetime warranty and emailed customer service about a replacement. I could not have had a better customer service experience. They were quick to reply, and offered me a replacement basket, minus the contents (plates, cutlery, glasses) because the contents were still in great shape.

We are excited to receive our new basket and would recommend Picnic Time to anyone as the basket has brought so many memories with certainly more to come.

Scott N.

purchased a chair through a rewards program. Picnic Time is the fulfillment shop. They shipped my item to the wrong address (completely different state). Reached out to them and no email response. no call back after phone message. Had to call them again. Shannon gets the call. First she tell me that i gave the wrong address. Then they finally do one minute of research and realise they made a clerical error. They refuse to expedite the item as i needed it for a trip. Now miraculously they claim the item is on "back order" and they cant do anything at all. I told Shannon I would take a different color as it is offered in multiple colors, and she tells me they won't do that either. Great customer service guys. I wish I could treat my customers that way and get away with it. Funny that they are "on back order" but show in stock on their amazon store.

Craig C.

I had accidentally ordered the wrong product. Shannon at Picnic Time was very courteous and understanding where she allowed me to return the items while covering shipping even though it was my mistake. This is the type of customer service that sets companies apart. I highly recommend this company!

Ryan O.

I purchased a chair and a cooler from Picnic Time. Both are excellent quality and I take them to all of my sporting events. I was even able to get them decorated with the logo of my favorite sports team (Go Bills!). I would definitely recommend Picnic Time products.

Lucas H.

Great stuff. Nice folk. Family Oriented. 5 stars and recommended.

Henry P.

Seriously i was impressed with the customer service. Very satisfued with how they handled my issue. I would definitely purchase from here again in the future. I love the products and quality.