Putnam Lexus - Redwood City, California

Monica M.

I recently purchased a new car from Putnam, and I couldn’t be happier with the experience. From start to finish, the process was smooth, stress-free, and surprisingly enjoyable. After the purchase they even put a bow on my car to take a photo!

Robert took the time to listen to my needs and preferences, offering expert advice without any pressure. He's knowledgeable about the various models and options available, and they helped me find the perfect car for my lifestyle.

One of the things that stood out was the transparent pricing. There were no hidden fees or last-minute add-ons, which made the process feel honest and fair. Case handled my financing and was such a pleasure to work with.

The customer service didn't stop at the sale. The manager, David, personally thanked me and made sure I was satisfied with my purchase. It’s clear that they truly care about their customers.

Overall, I had a wonderful experience and would highly recommend them to anyone in the market for a new car. Thank you to the entire team for making this such a positive experience!

lomachado1

Robert Garcia is truly exceptional! It's rare to find someone so dedicated and willing to go the extra mile, especially when I didn't even buy my Lexus from him. His helpfulness and investment in ensuring I understand my Lexus shows a genuine passion for customer service. Having such a positive and easygoing attitude makes interactions enjoyable and memorable. Robert is truly one in a million! I will definitely buy my next Lexus from him!

Navy D.

I bought a NX 350h yesterday from Putnam Lexus. Unlike some of the dealers I went to, there were no mark ups or overpriced dealer accessories added to the car. The salesperson was friendly, respectful, and took the time to show me the car and its features. The entire process was nice and easy. There was no pressure to buy anything extra, everything was explained to me, and I was in and out of the dealership with a new car faster than ever before. I had a pleasant buying experience and recommend this dealership.

Xi S.

I highly recommend this place if you're shopping for a new car. We recently purchased a vehicle at Putnam Lexus, and the entire experience was smooth and pleasant. There were no high-pressure sales tactics or hidden tricks, and the pricing was excellent.

Our sales advisor, Ming, was incredibly knowledgeable, patient, and helpful throughout the process. The manager, David, was equally courteous and reasonable. We also interacted with a few other employees, who were all very friendly and professional.

Thank you to the Putnam Lexus team for such an exceptional experience!

Gerald K.

I contacted them about a specific Lexus ES300h they had in stock and asked for a price. They gave me a very good price. I filled out documents they sent me via email. I drove over wo their dealership which is 2 hours from my house. Took a test drive, accepted their price and I was in and out in about 1&1/2 hours. I am very happy.

Craig W.

Location had a good selection of cars and ready information on new incoming vehicles. Explanations of the different models was very helpful. The facility is very clean and well maintained which is to me a good indication of how they deal with the cars and customers. Travis was our sales rep and did a great job. We never felt any pressure to close a deal. He was extremely helpful in showing all the new tech details with the car and getting our phones hooked up to the vehicle. Same with Case, the F&I mgr, good explanations and no pressure.

Jonathan M.

Excellent and responsive service, with top notch staff! I had to have my car towed to the dealership and Luan helped me through the whole process, showing much kindness and empathy. He went above and beyond in customer service, as does the dealership as a whole! We really appreciate the people at Putnam.

Jared P.

This dealership effectively wasted six weeks of my time.
I put a deposit in for a very specific new Lexus. They ran my credit, told me I was good to go and that the car was mine.

We exchanged emails saying it would be delivered and held while I was away on a trip to Oahu. This was confirmed yet again via text when the car arrived, they only had to hold it 2-3 days.

The day after the confirmation they sold it out from underneath me then tried to pawn off another vehicle that does not suit my needs onto me with a later delivery date.

My point, if you value your time like I do and take people at their word DO NOT USE THIS DEALERSHIP. I had purchased a Lexus from them previously but they lost me for life after this very negative experience. Adding onto frustration Steven's Creek Lexus down 101 had received the vehicle I wanted earlier, gave me a call and I told them to let it go given the fact that Putnam had promised this specific vehicle to me.

Edward C.

We had an outstanding experience at Putnam Lexus. We were searching for the perfect car for our mother, and Travis Brown, Sales Manager, went above and beyond to make the process seamless. From the moment we arrived, Travis listened carefully to our needs, addressed every concern, and truly cared about finding the right fit for us.

He exceeded our expectations by finding a brand new 2025 Lexus IS 350 F Sport that checked every single box. The entire process was smooth, transparent, and stress-free—something that is rare when shopping for a new vehicle.

We couldn’t be happier with both the car and the excellent service we received. Travis’ professionalism, attention to detail, and genuine care made all the difference. We highly recommend Putnam Lexus and especially Travis Brown if you’re looking for an exceptional car-buying experience.

Kat B.

We purchased our first Lexus back in 2003, and it turned out to be the best vehicle we’ve ever owned. This year, we finally passed it along to our handyman—still running strong after all these years—and knew without a doubt that we’d be returning to Lexus for our next car.

Our recent experience at Putnam Lexus was just as exceptional as it was two decades ago. We had the pleasure of working with Robert Garcia, who is truly one of the kindest and most knowledgeable sales professionals we’ve ever met. His communication was flawless—we never once had to follow up for an update on our vehicle's arrival. He was always one step ahead, keeping us informed at every stage.

When it came time to pick up the car, Robert took all the time we needed to walk us through every feature and operation with incredible patience and clarity. The level of service and care he provided was outstanding.

To add some perspective: In 2021, we purchased a Mercedes GLE450 as a second vehicle. While the car is beautiful, the ownership experience has been frustrating. The service department has been disappointing, and for a car that cost over $100,000, the lack of support has been unacceptable. The contrast between that experience and the consistent excellence at Lexus is truly staggering.

After owning both brands, we can confidently say we will always return to Lexus. The service, quality, and genuine care at Putnam Lexus are second to none.

If you’re in the market for a new or pre-owned vehicle, don’t walk—run to Putnam Lexus. We're incredibly grateful to Robert and the entire team for their professionalism, warmth, and what we like to call “unreasonable hospitality”—a concept from a fantastic book every business owner should read if they want to elevate their client experience. Lexus clearly has it dialed in.

Thank you, Putnam Lexus, for making us feel so valued once again.

Monica M.

I recently purchased a new car from Putnam, and I couldn’t be happier with the experience. From start to finish, the process was smooth, stress-free, and surprisingly enjoyable. After the purchase they even put a bow on my car to take a photo!

Robert took the time to listen to my needs and preferences, offering expert advice without any pressure. He's knowledgeable about the various models and options available, and they helped me find the perfect car for my lifestyle.

One of the things that stood out was the transparent pricing. There were no hidden fees or last-minute add-ons, which made the process feel honest and fair. Case handled my financing and was such a pleasure to work with.

The customer service didn't stop at the sale. The manager, David, personally thanked me and made sure I was satisfied with my purchase. It’s clear that they truly care about their customers.

Overall, I had a wonderful experience and would highly recommend them to anyone in the market for a new car. Thank you to the entire team for making this such a positive experience!

Andrew K.

Good quality Lexus dealer. Good service on my car. Have never had any issue here except that service ALWAYS takes longer than they estimate - even for a basic service - just add 30-45 minutes to what they say in your planning but at least the car is serviced well.

Navy D.

I bought a NX 350h yesterday from Putnam Lexus. Unlike some of the dealers I went to, there were no mark ups or overpriced dealer accessories added to the car. The salesperson was friendly, respectful, and took the time to show me the car and its features. The entire process was nice and easy. There was no pressure to buy anything extra, everything was explained to me, and I was in and out of the dealership with a new car faster than ever before. I had a pleasant buying experience and recommend this dealership.