Water Utilities - Hemet, California

Address: 445 E Florida Ave, Hemet, CA 92543, United States.
Phone: 9517652350.

Specialties: Water utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 29 reviews on Google My Business.
Average opinion: 1.5/5.

📌 Location of Water Utilities

☎️9517652350

⏰ Open Hours of Water Utilities

Monday: 7:30 AM–5:30 PM
Tuesday: 7:30 AM–5:30 PM
Wednesday: 7:30 AM–5:30 PM
Thursday: 7:30 AM–5:30 PM
Friday: 7:30 AM–5:30 PM
Saturday: Closed
Sunday: Closed

Overview of Water Utilities at 445 E Florida Ave, Hemet, CA

When seeking reliable water utility services in Hemet, California, Water Utilities located at 445 E Florida Ave, Hemet, CA 92543 stands out as a notable entity. With a direct contact number 951-765-2350, this company offers essential services for managing and maintaining the crucial resource of water within the community.

Key Features and Specialties

As a water utility company, Water Utilities specializes in providing top-notch services related to water supply, quality, and infrastructure management. Their specialties include ensuring a steady and safe water supply, handling billing and payment processes efficiently, and maintaining the water distribution system to prevent leaks and contamination. The company prides itself on its wheelchair-accessible car park and entrance, making their facilities accessible to everyone, including individuals with mobility challenges.

Location and Accessibility

Situated at 445 E Florida Ave, Hemet, CA 92543, Water Utilities is conveniently located for residents and businesses in and around Hemet. The wheelchair-accessible features at their premises ensure that all customers can visit or contact them with ease.

Customer Service and Reviews

Customer feedback plays a vital role in understanding the performance of Water Utilities. On Google My Business, the company has garnered 29 reviews, although the average opinion stands at a somewhat concerning 1.5/5. Positive remarks highlight the immediate responsiveness and efficient handling of bill payments, with one testimonial praising the friendliness of the staff. However, the average rating suggests that there might be room for improvement in customer satisfaction across various service aspects.

Recommendations for Potential Customers

For those considering engaging with Water Utilities, it's advisable to prepare for a potentially mixed experience based on available reviews. While the company excels in customer service and accessibility, issues regarding billing and general customer satisfaction persist. It could be beneficial to:

- Verify Contact Information: Before reaching out, ensure that you have the correct phone number and check the company's website for the most current contact details.

- Prepare for Variability in Service: Given the average opinion, be prepared to address any concerns or issues directly with customer service representatives.

- Explore Options: If experiencing problems, consider reaching out to local consumer protection agencies or looking into alternative water utilities that might offer better service according to customer feedback.

👍 Reviews of Water Utilities

James E.

5/5

Called as soon as they opened and they answered immediately. They took care of my bill payment expeditiously and without any issues. The lady on the phone was extremely nice. No issues at all.

Courtney M.

1/5

They don't work with water bill n it's over 100 a month even when u don't use to much

Blaze D.

1/5

Something needs to be done about this. They are scamming people! Their system for bill pay gives you a lower amount due than what u actually need to pay. Then they add late charge after late charge to go with the unbelievable amount you have to pay. Not only that but the water is absolutely useless. You cant drink it...you can barely even shower with it. The pipes through the whole town are rusted and nasty, and instead of fixing anything they charge more and leave everything falling apart.

Christy H.

1/5

Been Living here a little over a year I am a Senior retired! My bill never goes down I live by myself! My bill is always right at $90.00! all my neighbors are lower then mine and they have 2 or 3 people living with them! Dont understand guess because I am new to this State! I never use water hardly!! I buy Bottled water!! my trash sometimes goes out 2 a month!

mike B.

1/5

I've never been more disgusted with a utility company before in my life. I've had this water company for 8 years now and yes during covid I fell behind. I contacted them to set up a payment plan and the amount they told me how much I was going to have to pay each month I told them I would do my best but it was going to be a struggle. I told them I was already conditionally approved for assistance with the bill through united way but have yet to see them get paid. I'm a father of five kids and my wife suffers from a blood disease called acute intermittent porphyria and now she's diagnosed with two white matter lesions on her brain. So after making the first payment of 160 I wasnt able to pay the next one but did pay another 180 on the third month and yup 6 days after they shut my water off. I hurried up and went in to the office to find out if they could work something out with me and they said nope sorry pay the full amount plus all fees and that's the only way it will be turned back on. I could totally understand my water being shut off if I hadn't made no progress In paying the bill down but I was paying them everything I could. Yes there are a few programs that can assist with utilities but how difficult the processes are and the time frames involved companies like this don't want to work with them.

Bobby S.

1/5

Someone needs to explain why base pay is entered into the equation on my bill. we get billed for
Base Pay
Water consumption
EMWD Sewer
City Sewer & Storm drain
Capital improvement Fee
I called and was told that it was just the way it is with no explanation of each charge. I was also told that if i had an issue with it that I could go to a City council meeting to dispute the charges. I need to know what each charge is in detail first.

Anthony D.

1/5

Watch Out Folks that are moving here. You WILL be charged as of this date 7/17/2018 for:
1. Water Base( whatever that means) $27.55
2. Capital Improvement Fee $2.50
3. EMWD ( water district) Sewer
$24.03
4. City Sewer & Storm Drain $11.30
And #5 YOUR Actual Water Usage
Of which mine this month is a whopping $7.31. Thats right folks of my $7.31 use of water, $65.38 cents goes to pay for what? I suspect the Water District pays very well because they want us to believe it cost that much for them to deliver water to our homes!

Lisa F.

1/5

Thought I could transfer my service from Hemet Lake water Service to new address was told to go here, only to find they are closed on Fridays and won't be open till Monday.! You would think they would at least have a web site. Guess I will be stuck having to deal with this place in the future.